We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367928 results
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Decision Reference DRN-5066534
29 Oct 2024 Ageas Insurance Limited UpheldInsuranceDRN-5066534 The complaint Mr P has complained about the market valuation Ageas Insurance Limited offered him under his motor policy when his car was deemed a total loss following an accident. He has also complained about the lack of communication from Ageas over his claim. What happene... (3 pages)View decision -
Decision Reference DRN-5041559
29 Oct 2024 esure Insurance Limited Not upheldInsuranceDRN-5041559 The complaint Mr N complains esure Insurance Limited trading as Sheilas' Wheels (esure) informed the police of incorrect details of his motor insurance policy cover after he was stopped whilst driving. What happened In February 2021 Mr N was stopped by the police whils... (2 pages)View decision -
Decision Reference DRN-5064480
29 Oct 2024 Gresham Insurance Company Limited UpheldInsuranceDRN-5064480 The complaint Mr H is unhappy that Gresham Insurance Company Limited (“Gresham”) declined his storm damage claim under his buildings insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve set out a summary of what I think are ... (3 pages)View decision -
Decision Reference DRN-5066507
29 Oct 2024 The Royal Bank of Scotland Plc Not upheldMortgagesDRN-5066507 The complaint Mr and Mrs W’s complaint about Royal Bank of Scotland Plc (RBS) relates to Mrs W wishing to port their existing joint mortgage over to a new property in her own name, or for RBS to agree to a transfer of title of the existing property into her own name. They ar... (3 pages)View decision -
Decision Reference DRN-5088513
29 Oct 2024 Ikano Bank AB (publ) UpheldConsumer CreditDRN-5088513 The complaint Mr G has complained about the way Ikano Bank AB (publ) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s140A”) of the Consumer Credit Act 1974 (the “CCA”).... (7 pages)View decision -
Decision Reference DRN-5052696
29 Oct 2024 Gresham Insurance Company Limited UpheldInsuranceDRN-5052696 The complaint Mr K and Miss O complain about the settlement offered by Gresham Insurance Company Limited (“Gresham”) for claims made under their home insurance policy, and also about their decision to decline a later claim. Mr K has acted as the main representative during t... (5 pages)View decision -
Decision Reference DRN-4939934
29 Oct 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4939934 The complaint Ms F complains about a car she acquired through a Hire Purchase agreement with Zopa Bank Limited (“Zopa”). Ms F has had problems with the car and says these defects would’ve been present when the car was sold. What happened Ms F acquired the vehicle in August ... (4 pages)View decision -
Decision Reference DRN-5113023
29 Oct 2024 One Insurance Limited UpheldInsuranceDRN-5113023 The complaint Mr O complains One Insurance Limited (One Insurance) did not provide him with a courtesy car after he made a claim on his motor insurance policy. What happened On 17 December 2023 Mr O’s car was damaged by a third-party car when it was parked outside a garage ... (4 pages)View decision -
Decision Reference DRN-4971769
29 Oct 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4971769 The complaint Mr M complains about how AXA Insurance UK Plc (AXA) dealt with a claim by a third party against his motor insurance policy. What happened Mr M had motor insurance with AXA. Ms M, a named driver on the policy, was involved in an accident with another driver. Tha... (2 pages)View decision -
Decision Reference DRN-4990874
29 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4990874 The complaint Mr C complains about a claim he made against his motor insurance policy underwritten by Aviva Insurance Limited . Reference to Aviva includes its agents. What happened Mr C’s car was damaged and he made a claim against his motor insurance policy. Aviva directe... (3 pages)View decision
