We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-5096740
22 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5096740 The complaint Miss W is unhappy that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened In early 2023, Miss W was looking for a home working opportunity and found a company (I’ll refer to as F) advertising on a social media... (9 pages)View decision -
Decision Reference DRN-4631928
22 Oct 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4631928 The complaint Mr H has complained about the way eToro (UK) Ltd (‘eToro’) handled a reverse stock split and conversion of one of his shareholdings. Mr H says he has lost US$8,000 and wants this returned to him. What happened Mr H had been trading in shares and Contracts for ... (5 pages)View decision -
Decision Reference DRN-5033052
21 Oct 2024 National Westminster Bank Plc UpheldConsumer CreditDRN-5033052 The complaint Mr H complains that National Westminster Bank Plc wrongly increased his monthly loan payments, and also complains about various other errors in the administration of his loan. What happened In April 2022 Mr H entered into a regulated loan agreement with NatWest... (4 pages)View decision -
Decision Reference DRN-4848419
21 Oct 2024 Vodafone Limited UpheldConsumer CreditDRN-4848419 The complaint Mr W has complained about the way Vodafone Limited administered a fixed sum loan agreement he’d taken out to buy a device. What happened In January 2024 Mr W referred a complaint to the Financial Ombudsman about the mismanagement of his direct debit payments r... (3 pages)View decision -
Decision Reference DRN-5047592
21 Oct 2024 Close Brothers Limited Not upheldConsumer CreditDRN-5047592 The complaint Miss S complains that a car that was supplied to her under a conditional sale agreement with Close Brothers Limited, trading as Close Brothers Motor Finance, wasn’t of satisfactory quality. What happened A used car was supplied to Miss S under a conditional sa... (3 pages)View decision -
Decision Reference DRN-5066720
21 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5066720 The complaint Mr G complains about how HSBC UK Bank Plc handled his query about a pending transaction. What happened Mr G holds a HSBC Global Money Account debit card. Prior to going on holiday abroad he transferred funds to the account. On 29 July 2024 Mr G attempted to use... (3 pages)View decision -
Decision Reference DRN-5088317
21 Oct 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5088317 The complaint Miss T complains that Vanquis Bank Limited trading as Vanquis (Vanquis) lent to her irresponsibly. What happened In February 2023, Vanquis agreed to provide a credit card to Miss T with a limit of £1,000. Miss T complains that the firm couldn’t have completed t... (3 pages)View decision -
Decision Reference DRN-5050691
21 Oct 2024 J D Williams & Company Limited Not upheldConsumer CreditDRN-5050691 The complaint Mr W complains that the minimum payment due on his credit account with JD Williams & Company Limited, trading as Jacamo, has been calculated incorrectly. What happened Mr W has a credit account with JD Williams. He complained to it in August 2024 about its ... (3 pages)View decision -
Decision Reference DRN-5096467
21 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5096467 The complaint Mr Z has complained that Monzo Bank Ltd registered a fraud marker against him. What happened In summer 2023, Mr Z received some money into his Monzo account, which he quickly forwarded on to an account of his with another bank. Monzo received a report that the ... (3 pages)View decision -
Decision Reference DRN-4845330
21 Oct 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4845330 The complaint Mr M has complained that Vanquis Bank Limited is holding him liable for a debt which he says was taken out fraudulently in his name. What happened In September 2023, a credit card account was opened with Vanquis in Mr M’s name. The card was used for rapid cash ... (3 pages)View decision