We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
-
Decision Reference DRN-4969410
21 Oct 2024 Lewis & Co (Investments & Pensions) Limited Not upheldPensions and AnnuitiesDRN-4969410 The complaint Mr H complains that Lewis & Co (Investments & Pensions) Limited trading as Lewis Investment (Lewis) gave him unsuitable advice to retain his holding in his Self-Invested Personal Pension (SIPP) property syndicate. He said it told him that the value of h... (7 pages)View decision -
Decision Reference DRN-5038142
21 Oct 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5038142 The complaint Mr O complains Specialist Motor Finance Limited (SMF) supplied him with a car that he believes wasn’t of satisfactory quality. He also complains about a number of customer service related issues What happened In July 2023, Mr O entered into a 60 month ... (5 pages)View decision -
Decision Reference DRN-5092512
21 Oct 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-5092512 The complaint Miss B complains that J.P. Morgan Europe Limited (trading as Chase), unfairly decided to close her account. What happened In January, Chase decided to issue Miss B two months’ notice of closure of her bank account. Chase says that Miss B breached the terms and... (4 pages)View decision -
Decision Reference DRN-4839991
21 Oct 2024 Catterall Keating Financial Planning Limited Not upheldInvestmentsDRN-4839991 The complaint Mr W complains that Catterall Keating Financial Planning Limited’s (‘CKFP’) advice to transfer his investment ISA to a new provider was unsuitable. Mr W also doesn’t think CKFP monitored his ISA properly after the transfer and would now like them to recompense ... (7 pages)View decision -
Decision Reference DRN-5024684
21 Oct 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5024684 The complaint Ms N complains about how Admiral Insurance (Gibraltar) Limited handled a claim made on her motor insurance policy. She was also unhappy that Admiral had breached her personal data. What happened Ms N’s car was damaged in an incident and Admiral took her car fo... (2 pages)View decision -
Decision Reference DRN-4985670
21 Oct 2024 QIC Europe Ltd Not upheldInsuranceDRN-4985670 The complaint Mr M, on behalf of D – a company – is complaining that QIC Europe Ltd (‘QIC’) has declined a claim D made on its commercial property insurance policy. QIC has used a number of agents to act on its behalf (including a loss adjustor). But for ease of reference, I... (4 pages)View decision -
Decision Reference DRN-5096047
21 Oct 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5096047 The complaint Mr W2 has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a small self-administered scheme (SSAS 1 ) in 2014. Mr W2’s SSAS was subsequently used to invest in commercial property developments both overseas and in th... (19 pages)View decision -
Decision Reference DRN-4972823
21 Oct 2024 Rothesay Life Plc Not upheldPensions and AnnuitiesDRN-4972823 The complaint The estate of Mr M complains about the administration of his annuity policy by Rothesay Life Plc (Rothesay) and specifically its determination that the late Mr M’s spouse isn’t entitled to any benefits under the policy. The estate says that as Mr M was married... (5 pages)View decision -
Decision Reference DRN-4762331
21 Oct 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4762331 The complaint Miss O complains that Monzo Bank Ltd failed to recover money which she had transferred in error. What happened On 13 December 2023 made a transfer of £150 from her Monzo account to an account in the name of someone I’ll call L. She had intended it to go to a di... (2 pages)View decision -
Decision Reference DRN-4738310
21 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4738310 The complaint Mr C complains that HSBC UK Bank PLC has caused him to suffer an exchange rate loss. What happened Mr C held a Global Money Account with HSBC. He wanted to deposit €140,000 from his account abroad into the Global Money Account and for the money to be kept in eu... (6 pages)View decision
