We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 367300 results
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Decision Reference DRN-4684796
21 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4684796 The complaint Mr S complains that Lloyds Bank Plc (Lloyds) won’t refund him after he was the victim of an investment scam. He says Lloyds ought to have detected four unusual payments he made and it should have intervened to stop them What happened Mr S says he was persuaded... (3 pages)View decision -
Decision Reference DRN-5007763
21 Oct 2024 Metropolitan Police Friendly Society Limited Not upheldInvestmentsDRN-5007763 The complaint Mr D complains that Metropolitan Police Friendly Society Limited executed a withdrawal from his with-profits Individual Savings Account (‘ISA’) earlier than it should have. What happened Metropolitan Police Friendly Society Limited (‘MetFriendly’) received a pa... (2 pages)View decision -
Decision Reference DRN-4891321
21 Oct 2024 Barry Grainger Limited UpheldInsuranceDRN-4891321 The complaint Miss H complains that her broker, Barry Grainger Limited (‘BG’) mis-sold a motor insurance policy and ‘add-on’ policies to her and didn’t provide all the policy documents, leading to upset and inconvenience. What happened Miss H bought the policy through BG in... (3 pages)View decision -
Decision Reference DRN-4963732
21 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4963732 The complaint Mr K complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr K is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has been ... (4 pages)View decision -
Decision Reference DRN-5011364
21 Oct 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-5011364 The complaint Mr P complains that National Savings and Investments (‘NS&I’) provided him with poor customer service when he needed to re-set a forgotten password. What happened The following brief timeline of key events sets out the background to Mr P’s complaint. 2 Fe... (6 pages)View decision -
Decision Reference DRN-5095826
21 Oct 2024 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5095826 The complaint Mr W1 has complained about a transfer of his Aviva Life & Pensions UK Limited personal pension to a small self-administered scheme (SSAS 1 ) in 2014. Mr W1’s SSAS was subsequently used to invest in commercial property developments both overseas and in the U... (17 pages)View decision -
Decision Reference DRN-4797362
21 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4797362 The complaint Mr M complains Barclays Bank UK PLC (“Barclays”) won’t refund payments he says he didn’t authorise. What happened On 30 May 2023, Mr M received a letter from Barclays informing him a direct debit couldn’t be collected due to a lack of funds in the account. Mr M... (4 pages)View decision -
Decision Reference DRN-4955064
21 Oct 2024 I Go 4 Ltd. UpheldInsuranceDRN-4955064 The complaint Mr G complains I Go 4 Ltd (I Go 4) applied unfair charges when he cancelled his motor insurance policy. What happened Mr G took out a motor insurance policy with I Go 4, through an online price comparison site. His policy started on 2 September 2023. Mr G not... (3 pages)View decision -
Decision Reference DRN-5095494
21 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5095494 The complaint Mr G complains that Revolut Ltd won’t refund money he lost as a result of a scam. What happened Mr G fell victim to an impersonation scam. He’s explained he received a call from ‘Lloyds’ saying that someone had tried to make a payment from his account. He said ... (6 pages)View decision -
Decision Reference DRN-5042105
21 Oct 2024 Vitality Health Limited UpheldInsuranceDRN-5042105 The complaint Mr B is unhappy with Vitality Health Limited’s decision not to pay his claims. He’s also unhappy with the customer service he received. What happened Mr B had private medical insurance cover with Vitality provided by his previous employer. The cover ended on 26... (3 pages)View decision
