We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-5020430
14 Oct 2024 U K Insurance Limited Not upheldInsuranceDRN-5020430 The complaint Mrs D and Mr M complain about how U K Insurance Limited (UKIL) dealt with a claim on their motor insurance. References to UKIL include other organisations and individuals acting on its behalf. What happened Mrs D and Mr M had motor insurance underwritten by UKI... (2 pages)View decision -
Decision Reference DRN-4617688
14 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4617688 The complaint Mrs B complains Aviva Insurance Limited (“Aviva”) unfairly declined a claim for subsidence. Any reference to Aviva includes the actions of its agents. What happened The circumstances of this complaint are well known to both parties, so I’ve summarised events. M... (3 pages)View decision -
Decision Reference DRN-5043240
14 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5043240 The complaint Mr S is unhappy Bank of Scotland plc, trading as Halifax, won’t cover the costs he incurred when he had to fly back to the UK. He had to collect a new card as his account had been blocked due to fraudulent activity. What happened As both parties are familiar wi... (3 pages)View decision -
Decision Reference DRN-4722468
14 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4722468 The complaint Mr R complains that Lloyds Bank PLC failed to pay out on a claim he made to it about the failure of a supplier to deliver all the constituent parts of a model which he paid for with credit it provided. What happened In February 2021 Mr R began paying for parts ... (2 pages)View decision -
Decision Reference DRN-4921562
14 Oct 2024 Computershare Investor Services Plc UpheldInvestmentsDRN-4921562 The complaint Mr R complained about Computershare Investor Services Plc (Computershare). He said he didn’t receive a letter from it about his employee share scheme. He said this meant he wasn’t able to give instructions about what to do about his shares. Mr R said Computers... (4 pages)View decision -
Decision Reference DRN-4907274
14 Oct 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4907274 The complaint Mr R complains that Nationwide Building Society hasn’t refunded him money he used to buy a motorbike that he never received. He wants his payment refunded. What happened Mr R purchased a motorbike from a seller online using his Nationwide credit card. He says t... (3 pages)View decision -
Decision Reference DRN-5081179
14 Oct 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-5081179 The complaint Mr B complains that the way Scottish Equitable Plc T/A Aegon handled the switch of one pension plan to another caused him a financial loss. Your text here What happened Mr B’s employer changed their workplace pension from a standard pension to a salary sacrific... (5 pages)View decision -
Decision Reference DRN-4653845
14 Oct 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4653845 The complaint Mr O complains that American Express Services Europe Limited (AESEL) declined his claim for a refund when he received goods that he said weren’t as described. What happened Mr O purchased goods from a merchant on 2 September 2023, with the order being made by e... (3 pages)View decision -
Decision Reference DRN-4882758
14 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4882758 The complaint Mr C complains that Monzo Bank Ltd won’t reimburse him after he fell victim to an investment scam. Mr C is professionally represented in bringing his complaint to our service, but for ease of reference I’ll refer to all submissions as being made by Mr C directl... (4 pages)View decision -
Decision Reference DRN-4828769
14 Oct 2024 Shop Direct Finance Company Limited Not upheldConsumer CreditDRN-4828769 The complaint Miss L complains Shop Direct Company Limited trading as very gave her misleading information about what they would report on her credit file. What happened The details of this complaint are well-known to both parties, so I won’t repeat them again here. The fact... (2 pages)View decision
