We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4821162
14 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4821162 The complaint N, a limited company, complains that HSBC UK Bank Plc blocked their business account and withheld the funds. They’d like the funds to be released and be compensated for the disruption caused to the business. What happened N has appointed professional represent... (3 pages)View decision -
Decision Reference DRN-5081155
14 Oct 2024 esure Insurance Limited Not upheldInsuranceDRN-5081155 The complaint Miss R has complained that esure Insurance Limited trading as Sheilas’ Wheels failed to settle a claim under her home insurance policy in full. What happened Miss R took out a home insurance policy with esure. Individual items worth £1,500 or more had to be li... (3 pages)View decision -
Decision Reference DRN-5079798
14 Oct 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5079798 The complaint Mr and Mrs G complain, through a representative, that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted Mr G’s self-invested personal pension (‘S... (37 pages)View decision -
Decision Reference DRN-5057879
14 Oct 2024 MBNA Limited Not upheldBanking and PaymentsDRN-5057879 The complaint Mr A complains that MBNA Limited closed his credit card account. What happened Mr A held a credit card account with MBNA. On 20 June 2024 MBNA wrote to Mr A and advised him that it was going to close his account 2 months from the date of the letter. Mr A contac... (2 pages)View decision -
Decision Reference DRN-4881996
14 Oct 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4881996 The complaint Mr R complains that Barclays Bank UK PLC (‘Barclays’) hasn’t refunded the money he lost to an authorised push payment (‘APP’) scam. What happened On 8 December 2023, Mr R received a call on his mobile from a third party (‘the scammer’). The scammer knew Mr R’s... (4 pages)View decision -
Decision Reference DRN-4765094
14 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4765094 The complaint A company, which I’ll refer to as B, complains that HSBC UK Bank Plc set up the interest payments wrongly on its Coronavirus Business Interruption Loan (CBIL). What happened In 2021, B successfully applied to HSBC for a CBIL. The £50,000 loan was drawn down in ... (3 pages)View decision -
Decision Reference DRN-5079490
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5079490 The complaint Mr P is unhappy Revolut Ltd declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr P is represented in this complaint by a claims management company, for simplicity I will refer to Mr P throughout this decision, even wh... (7 pages)View decision -
Decision Reference DRN-5057538
14 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5057538 The complaint Mr P is unhappy HSBC UK Bank Plc declined to reimburse him for the money he lost when he fell victim to a scam. What happened Mr P is represented in this complaint by a claims management company, for simplicity I will refer to Mr P throughout this decision, ev... (4 pages)View decision -
Decision Reference DRN-5000509
14 Oct 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-5000509 The complaint Mrs C complains that Barclays Bank PLC, trading as Barclaycard, was irresponsible by increasing the credit limit on the card she had with it on numerous occasions. What happened Mrs C was approved for a Barclaycard in September 2009 with an initial credit limit... (6 pages)View decision -
Decision Reference DRN-5080669
14 Oct 2024 Advantage Finance Ltd UpheldConsumer CreditDRN-5080669 The complaint Mr S complains about the quality of a car supplied to him by Advantage Finance Limited (AF) through a hire purchase arrangement. He feels the car was faulty and was sold in an unroadworthy condition. Having made a previous complaint to our service about the car... (6 pages)View decision
