We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
-
Decision Reference DRN-5056805
14 Oct 2024 Tradex Insurance Company PLC UpheldInsuranceDRN-5056805 The complaint Miss C complains that Tradex Insurance Company PLC is responsible for mishandling a claim on her motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a sports coupe car, made by a premium-brand manufacturer ... (3 pages)View decision -
Decision Reference DRN-5077805
14 Oct 2024 Finanalysis Limited UpheldInvestmentsDRN-5077805 The complaint Mr C complains that he was given unsuitable investment advice by FinAnalysis from 2015 to 2022. In summary, he says: FinAnalysis hasn’t managed his investment in line with his agreed risk profile, which has resulted in financial loss; It has carried out e... (9 pages)View decision -
Decision Reference DRN-5010125
14 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5010125 The complaint Ms G complains about how Domestic & General Insurance Plc (D&G) handled a claim under her household warranty protection policy for a washer dryer. D&G use agents to administer the policy and to assess claims. References to D&G include these age... (4 pages)View decision -
Decision Reference DRN-4588245
14 Oct 2024 Zopa Bank Limited Not upheldConsumer CreditDRN-4588245 The complaint Mr G complains about the quality of a car supplied to him on hire purchase by Zopa Bank Limited trading as Zopa. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role re... (2 pages)View decision -
Decision Reference DRN-4967254
14 Oct 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-4967254 The complaint Mr P complains that Scottish Equitable Plc trading as Aegon is unreasonably delaying the investment of pension contributions it receives from his employer. What happened Mr P holds a pension plan with Aegon. That plan receives contributions that are deducted fr... (3 pages)View decision -
Decision Reference DRN-5053954
14 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5053954 The complaint Mr G has complained that Accredited Insurance (Europe) Ltd (AIE) unfairly declined a claim under his home insurance policy. What happened Mr G made a claim to AIE for storm damage to a roof terrace at the first-floor level of his home following storm condition... (3 pages)View decision -
Decision Reference DRN-5001396
14 Oct 2024 Bank of Scotland Plc Not upheldMortgagesDRN-5001396 The complaint Mr and Mrs W’s complaint is about their mortgage account with Bank of Scotland PLC trading as Intelligent Finance and referred to here as BOS and IF where appropriate. Mr and Mrs W say that, after their interest-only mortgage term expired in 2021, BOS failed t... (4 pages)View decision -
Decision Reference DRN-5021821
14 Oct 2024 Principality Building Society Not upheldBanking and PaymentsDRN-5021821 The complaint Mr S complains about the maturity information and service provided by Principality Building Society at the end of his existing product term. What happened Mr S had an one year fixed rate bond with PBS that was due to mature on 25 September 2023. PBS says it is... (3 pages)View decision -
Decision Reference DRN-4970054
14 Oct 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-4970054 The complaint Mr L’s complaint is about two mortgage accounts he holds with HSBC UK Bank Plc. Mr L is unhappy that HSBC put a block on the accounts, which meant that a payment he made on 4 February 2024 wasn’t credited to the accounts until 8 February 2024. To settle the co... (3 pages)View decision -
Decision Reference DRN-5080596
14 Oct 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5080596 The complaint Mr R is unhappy that Nationwide Building Society (‘Nationwide’) refused his application for a credit card and couldn’t tell him their reasons for this. Mr R would like Nationwide to increase the offer of compensation they have made to him. What happened In No... (7 pages)View decision
