We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5080484
14 Oct 2024 Scottish Widows Limited UpheldInvestmentsDRN-5080484 The complaint Mrs H complained about Scottish Widows Limited (SW). She said it has continuously sent incorrect information regarding ownership of her investment bond that she took out with it. SW paid Mrs H compensation about her complaint, but she said this doesn’t fairly ... (4 pages)View decision -
Decision Reference DRN-4756728
14 Oct 2024 Mi Vehicle Finance Limited Not upheldConsumer CreditDRN-4756728 The complaint Mrs K complains that when a car she had been financing through an agreement with MI Vehicle Finance Limited, trading as Mann Island (who I’ll call MI), was stolen and she called them, she was told she could cancel her direct debit. She says MI were unreasonable... (2 pages)View decision -
Decision Reference DRN-5008524
14 Oct 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-5008524 The complaint Mr B has complained about a replacement cooker Domestic & General Insurance Plc (D&G) provided under an appliance warranty. Mr B is represented in this complaint by Mrs B, who I will also refer to in my decision. What happened D&G was unable to re... (2 pages)View decision -
Decision Reference DRN-5056299
14 Oct 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5056299 The complaint Mr H complains that Bank of Scotland plc (trading as Halifax) required him to disclose the reason he wanted to withdraw cash, thereby violating his human and privacy rights. What happened Mr H says that when he told Halifax he was planning on making a cash wit... (2 pages)View decision -
Decision Reference DRN-4641647
14 Oct 2024 BCON SOLUTIONS LTD UpheldBanking and PaymentsDRN-4641647 The complaint Miss O complains BCON SOLUTIONS LTD (“BCON”) didn’t assist her in locating a payment she’d asked it to send. What happened A summary of what happened is below: BCON provides a money transfer service. Miss O made two separate payments of £103 on 7 July 2023 to B... (2 pages)View decision -
Decision Reference DRN-5080040
14 Oct 2024 Clear Capital Markets Ltd Not upheldInvestmentsDRN-5080040 The complaint Mr T’s complaint concerns investment advice provided to him by Clear Capital Markets Ltd (“CCM”) and the losses he feels he incurred as a result. What happened Mr T began investing with CCM in early 2018. The relationship began as a discretionary one focussing ... (4 pages)View decision -
Decision Reference DRN-5036622
14 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5036622 The complaint Mr C complains Revolut Ltd (Revolut) refused to allow him to close his bank account unless he provided it with a form facial recognition as identification. What happened Mr C says he holds a bank account with Revolut which he hasn’t accessed for over two years.... (2 pages)View decision -
Decision Reference DRN-5029492
14 Oct 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5029492 The complaint Mr T complains that HSBC UK Bank plc (HSBC) didn’t tell him it would carry out a credit search when he applied for a personal loan and failed to respond to a data subject access request (DSAR) within the month it had to do so. He would like more compensation th... (2 pages)View decision -
Decision Reference DRN-4884420
14 Oct 2024 QIC Europe Ltd UpheldInsuranceDRN-4884420 The complaint Mr L and Miss P have complained that QIC Europe Ltd unfairly declined part of a claim under their home insurance policy. What happened Mr L and Miss P had two separate leaks in their basement, one from the sink waste in the kitchen and another from the washing... (3 pages)View decision -
Decision Reference DRN-5060912
14 Oct 2024 Cynergy Bank Plc UpheldBanking and PaymentsDRN-5060912 The complaint Mr M is unhappy with the service he received from Cynergy Bank Plc surrounding his ISA. What happened Mr M held an ISA with Cynergy that was due to mature in June 2024. Before the maturity date, Cynergy sent a letter to Mr M asking him to provide his ISA maturi... (2 pages)View decision
