We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4952957
14 Oct 2024 Barclays Bank UK PLC Not upheldInsuranceDRN-4952957 The complaint Mr A has complained that Barclays Bank UK PLC (trading as Barclaycard) failed to implement the PPI policy he had attached to his credit card account when he went into arrears. What happened Mr A first went into arrears on his credit card in June 2022. As he di... (2 pages)View decision -
Decision Reference DRN-5055737
14 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5055737 The complaint Mr M complains about HSBC UK Bank plc’s (HSBC) process for adding additional card holders to accounts. Also, he would like HSBC to remove the credit search from his credit file for an account he closed. What happened The details of this complaint are well kno... (2 pages)View decision -
Decision Reference DRN-5071557
14 Oct 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-5071557 The complaint Mr and Mrs K complain about the information which National Savings and Investments (NS&I) has given to them about their accounts. What happened Mr and Mrs K each hold a NS&I index-linked savings account which earns a return on investment based on the in... (3 pages)View decision -
Decision Reference DRN-4542871
14 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4542871 The complaint Mr S complains that Barclays Bank UK PLC hasn’t refunded a payment he made using his debit card. What happened In July 2023, Mr S purchased some trainers through a retailer online. He paid £286.50 using his Barclays debit card. A few weeks later Mr S complained... (3 pages)View decision -
Decision Reference DRN-5049083
14 Oct 2024 TSB Bank plc Not upheldBanking and PaymentsDRN-5049083 The complaint Miss W complains that TSB Bank plc blocked her debit card without telling her that it was doing so. What happened In December 2023 Miss W used her debit card to make a £1 payment, having been told she had won a competition. She soon realised that this was in fa... (2 pages)View decision -
Decision Reference DRN-5025220
14 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5025220 The complaint Mrs V complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Mrs V has an account with Revolut which she opened in the course of this scam. She has accounts with three other businesses too, who I’ll refer to as “... (3 pages)View decision -
Decision Reference DRN-5042233
14 Oct 2024 BUPA Insurance Limited Not upheldInsuranceDRN-5042233 The complaint Mrs S complains that BUPA Insurance Limited won’t refund the premiums she paid for a personal private medical insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are th... (3 pages)View decision -
Decision Reference DRN-5023836
14 Oct 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-5023836 The complaint Mr P complains Skipton Building Society transferred his Individual Savings Account (ISA) to a non-ISA account in error. What happened Mr P contacted Skipton in April 2024 to enquire about transferring his existing Skipton ISA into a new ISA. But Skipton told M... (3 pages)View decision -
Decision Reference DRN-5054098
14 Oct 2024 Nationwide Building Society UpheldConsumer CreditDRN-5054098 The complaint Mr C complains about issues applying for a personal loan with Nationwide Building Society (NBS). He would more like compensation than NBS has offered What happened The details of this complaint are well known to both parties, so I won’t repeat them again here.... (2 pages)View decision -
Decision Reference DRN-4979108
14 Oct 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4979108 The complaint Mr B complains about a used car he acquired through a conditional sale agreement with Moneybarn No. 1 Limited. He is unhappy that he experienced problems with the car shortly after acquiring it and that he has incurred repair costs to resolve issues with the ig... (2 pages)View decision
