We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-4701804
14 Oct 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4701804 The complaint Mr B complains about the quality of a used car that was supplied through a Conditional Sale Agreement with Moneybarn No. 1 Limited (MBL). Mr B also complains about the administration of his agreement which led to it being cancelled in error, leaving him in arre... (6 pages)View decision -
Decision Reference DRN-5070635
14 Oct 2024 AXA PPP Healthcare Limited Not upheldInsuranceDRN-5070635 The complaint Ms M complains that AXA PPP Healthcare Limited (AXA) has assessed her private medical insurance claim unfairly. What happened Ms M has a private medical insurance policy which she took out in August 2013. AXA is the underwriter on the policy. In November 2023, ... (5 pages)View decision -
Decision Reference DRN-5040000
14 Oct 2024 Paragon Bank Plc Not upheldBanking and PaymentsDRN-5040000 The complaint Mrs G complains that Paragon Bank PLC (Paragon) misled her about taking out multiple cash ISA’s. She would like Paragon to allow consumers with a Paragon cash ISA to be able to take out cash ISA’s with other providers or make it clear that this is not possible.... (2 pages)View decision -
Decision Reference DRN-5079741
14 Oct 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. Not upheldBanking and PaymentsDRN-5079741 The complaint Mr S complains that PayPal (Europe) Sarl et Cie SCA has treated him unfairly regarding a dispute about a transaction funding the purchase of some additional lighting for a car. What happened In December 2021 Mr S used PayPal Credit to p... (4 pages)View decision -
Decision Reference DRN-4951892
14 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4951892 The complaint Miss N complains about the way in which National Westminster Bank Plc (NatWest) dealt with an application for a current account. What happened On 6 April 2024, Miss N read an online article, which she said had been published by NatWest. This article suggested ... (4 pages)View decision -
Decision Reference DRN-4882780
14 Oct 2024 Fleet Mortgages Ltd Not upheldMortgagesDRN-4882780 The complaint Mr O and Ms M complain that Fleet Mortgages Ltd didn’t make clear to their broker that it wouldn’t offer a product switch in future, on either of the two Buy To Let (“BTL”) mortgages they took out in 2018. Mr O and Ms M say that’s why they’re paying excessive i... (3 pages)View decision -
Decision Reference DRN-4784310
14 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4784310 The complaint Mr P complains that Barclays Bank UK PLC won’t reimburse him the money he lost when he sent funds to an investment that he now believes to be a scam. Mr P is professionally represented in bringing his complaint to our service, but for ease of reference I’ll ref... (4 pages)View decision -
Decision Reference DRN-4896253
14 Oct 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4896253 The complaint This complaint is about a mortgage Mr M held with Barclays Bank UK PLC. The gist of the complaint is that Mr M believes Barclays has charged interest on his linked overdraft unfairly, and not offered him any help or support over the years. What happened In wha... (3 pages)View decision -
Decision Reference DRN-5017399
14 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5017399 The complaint Miss B has complained HSBC UK Bank plc did nothing to stop her making payments as the result of a scam. What happened In 2023 Miss B was the victim of a scam. She was threatened over a photograph and felt extremely vulnerable as she told them she was unable to ... (3 pages)View decision -
Decision Reference DRN-5049770
14 Oct 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-5049770 The complaint Mr V complains that Santander UK Plc made a mistake by paying money into his account and has ignored his financial and mental distress in its attempts to recover the money. What happened Following Mr V’s switch to a Santander account, Santander mistakenly cred... (3 pages)View decision
