We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365360 results
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Decision Reference DRN-5011455
20 Sep 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5011455 The complaint Mr D has complained that when he switched accounts to Starling Bank Limited (“Starling”) not all of his Direct Debit’s were transferred across. This led to a number of the Direct Debit payments failing after the switch had taken place. What happened Mr D switch... (3 pages)View decision -
Decision Reference DRN-4967663
20 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4967663 The complaint Ms A complains about the way in which Monzo Bank Ltd handled her concerns about a transaction she didn’t recognise. Ultimately this led to the bank closing her account with it. What happened Ms A had an account with Monzo. The account included a “Flex” option, ... (2 pages)View decision -
Decision Reference DRN-4806413
20 Sep 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4806413 The complaint Miss R complains that J.P. Morgan Europe Limited (trading as Chase) unreasonably blocked and subsequently closed her account. She’d like to be compensated for the inconvenience this caused. What happened Miss R held an account with Chase, but in September 2023... (2 pages)View decision -
Decision Reference DRN-5021253
20 Sep 2024 National Westminster Bank Plc Not upheldMortgagesDRN-5021253 The complaint Mr H and Mrs S complain that National Westminster Bank Plc mis-sold them a mortgage in early 2017 and has unfairly taken legal action against them What happened Mr H and Mrs S took out a repayment mortgage with NatWest in January 2017 for £90,150.00 for a term ... (2 pages)View decision -
Decision Reference DRN-5033990
20 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5033990 The complaint The estate of Mr S complains that National Westminster Bank Plc (“NatWest”) didn’t protect the late Mr S from losing money to a scam in 2022. The estate of Mr S’s complaint has been brought by a representative. What happened The background to this complaint is... (5 pages)View decision -
Decision Reference DRN-4940305
20 Sep 2024 Skipton Building Society Not upheldBanking and PaymentsDRN-4940305 The complaint Mr F is unhappy with Skipton Building Society as he wasn’t told about a change in the sort code. Mr F was also unhappy about the service he received when he visited a branch and, on the telephone, afterwards in dealing with his issues and complaints. What happ... (4 pages)View decision -
Decision Reference DRN-5033708
20 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5033708 The complaint The estate of Mr S complains that National Westminster Bank Plc (“NatWest”) didn’t protect the late Mr S from losing money in 2020 and 2021 to scammers. The estate of Mr S’s complaint has been brought by a representative. What happened The background to this ... (5 pages)View decision -
Decision Reference DRN-5019573
20 Sep 2024 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-5019573 The complaint Mr K has complained that he was advised to switch existing personal pensions into a self- invested personal pension (‘SIPP’) with AJ Bell Management Limited (‘AJ Bell’). He complains he was advised to make an investment in his pension which he says has lost som... (33 pages)View decision -
Decision Reference DRN-5034108
20 Sep 2024 EE Limited UpheldConsumer CreditDRN-5034108 The complaint Mr M has complained about the quality of a phone he bought using a fixed sum loan agreement with EE Limited. What happened Mr M bought a new phone using a fixed sum loan agreement from EE on 20 September 2023. The cash price of the phone was £470 and the agree... (3 pages)View decision -
Decision Reference DRN-4315127
20 Sep 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4315127 The complaint Mr K complains that Santander UK Plc unfairly blocked his current account. As a result, he defaulted on some loan payments and he would like compensation for this. Mr K is represented by Ms G What happened Mr K had a current account and a credit card with San... (3 pages)View decision
