We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5020530
27 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5020530 The complaint Mr E complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with loans without properly checking his finances. What happened Mr E was granted two loans and a summary of his borrowing can b... (4 pages)View decision -
Decision Reference DRN-4775358
27 Sep 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4775358 The complaint Ms H is unhappy Wise Payments Limited didn’t intervene on payments she sent to a scammer. She says Wise ought to have flagged the transactions as suspicious, and had it intervened the loss would have been prevented. What happened Ms H says she was tricked into ... (2 pages)View decision -
Decision Reference DRN-4969681
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4969681 The complaint Mrs C complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Mrs C saw a celebrity on television discussing the profits they made investing in cryptocurrency. She looked on social media and found a company I’ll call ‘X’... (3 pages)View decision -
Decision Reference DRN-5030374
27 Sep 2024 Prepay Technologies Ltd Not upheldBanking and PaymentsDRN-5030374 The complaint Mrs H has complained that Prepay Technologies Ltd (trading as “Monese”) failed to protect her from becoming the victim of a cryptocurrency-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of i... (3 pages)View decision -
Decision Reference DRN-4883843
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883843 The complaint Mr D complains that Revolut Ltd has not refunded a series of payments he lost to a scam. What happened Mr D fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a ce... (3 pages)View decision -
Decision Reference DRN-5013205
27 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5013205 The complaint Mrs O has complained that Lloyds Bank PLC (“Lloyds”) didn’t protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4745710
27 Sep 2024 UAB ZEN.COM Not upheldBanking and PaymentsDRN-4745710 The complaint Mrs Q complains that UAB ZEN.COM (Zen) did not refund payments she lost to a scam. What happened Mrs Q was approached by a recruiter on a messaging service and offered a remote, flexible job she could do in her spare time. She had to complete a set amount of ta... (2 pages)View decision -
Decision Reference DRN-4671885
27 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4671885 The complaint Miss A complains that National Westminster Bank Plc won’t refund the money she lost when she was the victim of what she feels was a scam. What happened Miss A has complained about a number of payments made out of her NatWest account between 2013 and 2016. She’... (3 pages)View decision -
Decision Reference DRN-5046765
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5046765 The complaint Mr N complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr N found out about a job opportunity with an online company who said they would pay commission to users who completed tasks on their ... (3 pages)View decision -
Decision Reference DRN-4917480
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4917480 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In February 2023, Mr A was talking to a friend at work about investments. The friend told him how well their investments were doing and about the tra... (3 pages)View decision
