We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 365917 results
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Decision Reference DRN-5017693
27 Sep 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5017693 Complaint Mr E has complained about the overdraft charges Clydesdale Bank Plc (trading as “Virgin Money”) applied to his current account. Mr E is being represented, by the (“representative”), in his complaint. The representative says the charges applied to Mr E’s account w... (3 pages)View decision -
Decision Reference DRN-4994407
27 Sep 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4994407 Complaint Miss S complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In May... (3 pages)View decision -
Decision Reference DRN-4967110
26 Sep 2024 Madison CF UK Limited Not upheldBanking and PaymentsDRN-4967110 The complaint Mr D complains that Madison CF UK Limited trading as 118 118 Money (“118”) charged a monthly subscription fee on an inactive account. What happened Mr D holds a credit card account with 118. The account is a subscription fee account. A subscription fee credit c... (2 pages)View decision -
Decision Reference DRN-4899692
26 Sep 2024 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4899692 The complaint Mr T complains that Aviva Life and Pensions UK Limited (“Aviva”) provided him with an inaccurate cash lump sum quote for his pension on 21 April 2024. Mr T considers that Aviva’s revised offer of £100 to compensate him for this is too little and/or was made too... (2 pages)View decision -
Decision Reference DRN-4696806
26 Sep 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4696806 The complaint Mr O complains on behalf of his son, Master O, that Hargreaves Lansdown Asset Management Limited (‘HLAM’) is in part responsible for the losses he suffered from having monies invested in the Woodford Equity Income Fund (WEIF). Mr O says that Hargreaves Lansdown... (4 pages)View decision -
Decision Reference DRN-4976490
26 Sep 2024 Qmetric Group Limited UpheldInsuranceDRN-4976490 The complaint Mr D has complained that he was given a high renewal quote by Qmetric Group Limited trading as Policy Expert because of an error on his claims record What happened Mr D held a home insurance policy with Qmetric. In March 2024 the policy came up for renewal an... (3 pages)View decision -
Decision Reference DRN-5046525
26 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5046525 The complaint Mr A complains that Barclays Bank UK PLC (Barclays) won’t refund all the money he lost in an investment scam. What happened What Mr A says: Mr A is represented by a third-party firm of solicitors and I refer to Mr A as the complaint here. In October 2020, Mr A ... (6 pages)View decision -
Decision Reference DRN-4696786
26 Sep 2024 Hargreaves Lansdown Fund Managers Limited Not upheldInvestmentsDRN-4696786 The complaint Mr O complains on behalf of his daughter, Miss O, that Hargreaves Lansdown Fund Managers Limited (‘HLFM’) is in part responsible for the losses she suffered from having monies invested in the Woodford Equity Income Fund (WEIF). Mr O says that Hargreaves Lansdow... (4 pages)View decision -
Decision Reference DRN-4998029
26 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4998029 The complaint Mr A complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) won’t refund all the money he lost in an investment scam. What happened Mr A is represented by a third-party firm of solicitors and I refer to Mr A as the complaint here. In October 2... (6 pages)View decision -
Decision Reference DRN-5014095
26 Sep 2024 FUND OURSELVES LIMITED UpheldConsumer CreditDRN-5014095 The complaint Miss L complains about the loan repayments that Fund Ourselves Limited has taken from her bank account. What happened Miss L applied for and accepted a £500 loan from Fund Ourselves in July 2023. She agreed to make payments of £247 to Fund Ourselves at the end ... (3 pages)View decision
