We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
-
Decision Reference DRN-5050455
30 Sep 2024 Key Retirement Solutions Limited UpheldInvestmentsDRN-5050455 The complaint Mr and Mrs S’ complaint is about the advice they received from Key Retirement Solutions Limited to take out a home reversion plan (HRP) and invest some of the released equity in an investment bond. They believe that both products were mis-sold. What happened Mr... (7 pages)View decision -
Decision Reference DRN-4636905
30 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4636905 The complaint Mr M complains that Lloyds Bank PLC did not refund the £605 he lost to a scam. What happened On 18 July 2021, Mr M transferred £605 to an individual to purchase a phone online. When the seller blocked him and he did not receive the phone, he realised he had bee... (2 pages)View decision -
Decision Reference DRN-5029825
30 Sep 2024 Cowen Insurance Company Limited Not upheldInsuranceDRN-5029825 The complaint Mr C has complained that Cowen Insurance Company Limited declined a claim he made on a travel insurance policy. What happened Mr C was on holiday abroad in September 2023 where unfortunately he had his wallet and other items stolen from his bag during a bus jo... (2 pages)View decision -
Decision Reference DRN-4876219
30 Sep 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4876219 The complaint Mr S and Mrs S complain that Royal & Sun Alliance Insurance Limited have provided poor service when they made a claim for the breakdown of their boiler, and they would like RSA to pay towards the cost of a new boiler. What happened Mr S and Mrs S hold an a... (3 pages)View decision -
Decision Reference DRN-4915936
30 Sep 2024 Frasers Group Financial Services Limited Not upheldConsumer CreditDRN-4915936 The complaint Mr B complains that Fraser Group Financial Services Limited, trading as Studio Pay, (who I’ll call Fraser Group) were unreasonable to report missed payments to his credit file. What happened Mr B says he missed payments towards his credit agreement between Dece... (2 pages)View decision -
Decision Reference DRN-4942061
30 Sep 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4942061 The complaint Mr M complains about the price charged by Aviva Insurance Limited (“Aviva”) to renew his motor insurance policy. What happened Mr M received a quote to renew his policy which was higher than what he’d paid the previous year. Mr M says he contacted Aviva to que... (2 pages)View decision -
Decision Reference DRN-5050375
30 Sep 2024 QIC Europe Ltd UpheldInsuranceDRN-5050375 The complaint Mr and Mrs O complain about the way QIC Europe Ltd handled a claim they made on their home insurance policy for damage caused by a fire. Any reference to QIC includes its appointed agents, unless specifically set out. What happened In June 2018 there was a fire... (5 pages)View decision -
Decision Reference DRN-5020206
30 Sep 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5020206 The complaint Mr and Mrs R have complained that Advantage Insurance Company Limited voided their home insurance policy and declined a claim they made. Reference to Advantage includes its agents and representatives. And as Mrs R has primarily dealt with things, I’ll refer to... (5 pages)View decision -
Decision Reference DRN-4908551
30 Sep 2024 TSB Bank plc Not upheldMortgagesDRN-4908551 The complaint Mr N and Mrs T’s complaint is about a mortgage they hold with TSB Bank plc. They don’t think they were given sufficient information when they applied for a new interest rate product and this meant they chose a start date for the new product that meant the mortg... (3 pages)View decision -
Decision Reference DRN-5050334
30 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5050334 The complaint Mr B complains that in 2012, Options UK Personal Pensions LLP (‘Options’, Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application with a view to invest in an un... (35 pages)View decision
