We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366350 results
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Decision Reference DRN-5010115
30 Sep 2024 Phoenix Life Limited Not upheldInvestmentsDRN-5010115 The complaint Mr and Mrs D’s complaint is about a mortgage endowment policy they had with Phoenix Life Limited. They are unhappy about: The poor quality of the projections that Phoenix provided in respect of the maturity value, which denied them the ability to make an info... (4 pages)View decision -
Decision Reference DRN-4807409
30 Sep 2024 Legal and General Assurance Society Limited Not upheldPensions and AnnuitiesDRN-4807409 The complaint Mr W complains about Legal and General Assurance Society Limited (“L&G”). He’s unhappy that it’s been unable to trace and pay out a pension he held with a former employer. What happened In 1976, Mr W’s former employer set up a pension scheme (“the Scheme”)... (3 pages)View decision -
Decision Reference DRN-5047397
30 Sep 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-5047397 The complaint Mr W is unhappy that Nationwide Building Society won’t release money to him that is held in trust for him by his parents. What happened Mr W’s parents opened two savings accounts for Mr W when he was child, wherein Mr W’s parents would hold the money in trust ... (3 pages)View decision -
Decision Reference DRN-5050317
30 Sep 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-5050317 The complaint Mr D and Mrs B are unhappy with the service provided by the solicitors appointed by Barclays Bank UK PLC when they re-mortgaged to it. They have said they are unhappy: with the time taken to respond to emails; that they were asked for money they didn’t owe;... (4 pages)View decision -
Decision Reference DRN-5050311
30 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5050311 The complaint Dr N has complained about Creation Consumer Finance Ltd (“Creation”) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (‘... (8 pages)View decision -
Decision Reference DRN-4674511
30 Sep 2024 Lex Autolease Ltd Not upheldConsumer CreditDRN-4674511 The complaint Mrs H complains that Lex Autolease Ltd (Lex) unfairly registered a default on her credit record when she was in dispute with it about some charges it had applied under a contract hire agreement. What happened In October 2019, Mrs H entered into a four-year con... (3 pages)View decision -
Decision Reference DRN-4833921
30 Sep 2024 Aviva Life & Pensions UK Limited Not upheldInvestmentsDRN-4833921 The complaint Mr and Mrs D’s complaint relates to their policies with Aviva Life & Pensions UK Limited. They are unhappy with the administration of the policies, including that they didn’t receive maturity funds when they thought they should and premiums continued to be ... (5 pages)View decision -
Decision Reference DRN-5004327
30 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-5004327 The complaint Miss A has complained about esure Insurance Limited. She isn’t happy about the way it dealt with a claim under her motor insurance policy. What happened I looked at this case and provided my initial thoughts in my provisional decision as follows; Miss A made ... (2 pages)View decision -
Decision Reference DRN-4886174
30 Sep 2024 U K Insurance Limited UpheldInsuranceDRN-4886174 The complaint Mr A has complained about U K Insurance Limited (UKI). He isn’t happy about the valuation of his car after it was deemed a total loss following a claim under his motor insurance policy. What happened Mr A made a claim under his motor insurance policy and his ca... (2 pages)View decision -
Decision Reference DRN-4973257
30 Sep 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4973257 The complaint Mr F complained about Ageas Insurance Limited. He isn’t happy about the way it settled a claim under his motor insurance policy. What happened Mr F’s car was hit by an unknown driver when his car was parked and unattended. He made a claim under his motor insur... (2 pages)View decision
