We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5011784
28 Mar 2025 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5011784 The complaint Mrs D complains that a car she acquired under a hire purchase agreement through N.I.I.B. Group Limited trading as Northridge Finance was of unsatisfactory quality. What happened In April 2024, Mrs D acquired a used car through a hire purchase agreement with N.I... (3 pages)View decision -
Decision Reference DRN-5367606
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367606 The complaint Mrs K has complained that Revolut Ltd (“Revolut”) hasn’t refunded her for a debit card purchase that was made to a fraudster. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise ... (3 pages)View decision -
Decision Reference DRN-5375361
28 Mar 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5375361 The complaint Miss R complains Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited (Cabot), are unfairly asking her to repay a debt she says is included within an Individual Voluntary Arrangement (IVA). What happened In April 2024 Cabot acquire... (3 pages)View decision -
Decision Reference DRN-5175952
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5175952 The complaint Mr O is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam, and didn’t reimburse him for the payments he made to the scam after he reported it. What happened Both parties are familiar with the circumstances of the scam s... (4 pages)View decision -
Decision Reference DRN-5110612
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5110612 The complaint Mrs T complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs T said the following transactions were made as a result of a cryptocurrency investment scam. Payment Date Type of transaction Amount 1 2 February 2023 Debit card payment ... (9 pages)View decision -
Decision Reference DRN-4864275
28 Mar 2025 Argentis Wealth Management Ltd Not upheldPensions and AnnuitiesDRN-4864275 The complaint Mr H (the late Mrs H’s husband who I will refer to as Mr H1), Mr H2 (their son) and Mr H3 (their son) complain about the failings by Argentis Wealth Management Ltd when it recommended and subsequently arranged dependents’ pensions following the passing of the l... (4 pages)View decision -
Decision Reference DRN-5384584
28 Mar 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5384584 The complaint Mr S complains that Capital One (Europe) plc (Capital One) irresponsibly lent to him when agreeing to a credit card and subsequent credit limit increase. In bringing his complaint Mr S is represented by a third party. For ease of reading I will only refer to Mr... (3 pages)View decision -
Decision Reference DRN-5199926
28 Mar 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5199926 The complaint Mrs T has complained, with the help of a professional representative, about a transfer of her Aviva Life & Pensions UK Limited (‘Aviva’) personal pension policies to the Forthplus Pensions Ltd Self Invested Personal Pension (‘SIPP’) in May 2017. Mrs T says ... (18 pages)View decision -
Decision Reference DRN-5027605
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027605 The complaint Ms K is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms K is being represented by a claims management company but, for ease of reference, I’ll only refer to Ms K here. What happened The detailed background to this complaint ... (9 pages)View decision -
Decision Reference DRN-5093925
28 Mar 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5093925 The complaint Mr F complains that ReAssure Limited (ReAssure) did not provide him with sufficient information to make an informed decision before moving his pension plans to another provider. He says he has suffered a financial loss as a result. What happened Mr F held two ... (2 pages)View decision
