We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 400695 results
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Decision Reference DRN-5621437
11 Nov 2025 Money Advice & Planning Ltd UpheldPensions and AnnuitiesDRN-5621437 The complaint Mr G complains that Money Advice & Planning Ltd (‘MA&P’) gave him unsuitable advice in relation to his pension and ISA. He also says it has failed to provide the ongoing service he was paying for. Mr G’s wife, Mrs G, has made a similar complaint to MA&a... (11 pages)View decision -
Decision Reference DRN-5621373
11 Nov 2025 Money Advice & Planning Ltd UpheldPensions and AnnuitiesDRN-5621373 The complaint Mrs G complains that Money Advice & Planning Ltd (‘MA&P’) gave her unsuitable advice in relation to her ISA. She also says it has failed to provide the ongoing service she was paying for. Mrs G’s husband, Mr G, has made a similar complaint to MA&P a... (9 pages)View decision -
Decision Reference DRN-5798203
11 Nov 2025 Lendable Ltd Not upheldBanking and PaymentsDRN-5798203 The complaint Miss F complains that Lendable Ltd trading as Zable irresponsibly lent to her. What happened Miss F was approved for a Zable credit card in August 2022, with a £200 credit limit. The credit limit was increased to £500 in December 2022, and the credit limit was ... (4 pages)View decision -
Decision Reference DRN-5604681
11 Nov 2025 IG Markets Limited Not upheldInvestmentsDRN-5604681 The complaint Mr S complains that IG Markets Limited liquidated his contracts for difference positions causing him significant financial losses. What happened Mr S held a contract for difference (CFD) trading account with IG Markets Limited (IG). On 5 August 2024, Mr S was ... (4 pages)View decision -
Decision Reference DRN-5921843
11 Nov 2025 U K Insurance Limited UpheldInsuranceDRN-5921843 The complaint Mr I has complained about U K Insurance Limited’s (UKI) service following a claim he made on his motor insurance policy. Mr I’s policy is branded using one of UKI’s trading names. But for simplicity I will only refer to UKI within this decision. What happened M... (3 pages)View decision -
Decision Reference DRN-5906475
11 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5906475 The complaint Mr B complains Monzo Bank Ltd (“Monzo”) haven’t refunded money he said he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr B said he decided to invest in... (4 pages)View decision -
Decision Reference DRN-5848454
11 Nov 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5848454 The complaint Mr R complains about the service given to him by Santander UK Plc when he tried to add his nieces as extra account holders to his savings and current accounts. What happened In January 2025, Mr R made an application to Santander to add his nieces, Mrs P and Miss... (3 pages)View decision -
Decision Reference DRN-5616106
11 Nov 2025 Accord Mortgages Limited Not upheldMortgagesDRN-5616106 The complaint Mr and Mrs C complain about the amount of the early repayment charge (ERC) applied by Accord Mortgages Limited when they asked for a redemption statement for their mortgage. Mr and Mrs C say they took out the mortgage on the basis the ERC would only apply to 0.... (4 pages)View decision -
Decision Reference DRN-5923464
11 Nov 2025 Aviva Life & Pensions UK Limited Not upheldInsuranceDRN-5923464 The complaint Mrs D’s complained – in her capacity as executor of her late husband’s estate – that Aviva Life & Pensions UK Limited unfairly declined the claim she made after Mr D died and cancelled the policy. What happened Mr D applied to Aviva for a life and critical ... (3 pages)View decision -
Decision Reference DRN-5696930
11 Nov 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5696930 The complaint Mr B says Loans 2 Go Limited irresponsibly lent to him. What happened Mr B took out a loan for £2,000 over 24 months from Loans 2 Go in November 2024. The monthly repayments were £269.33. Mr B says he could not afford the repayments and has had multiple missed... (2 pages)View decision