We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375119 results
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Decision Reference DRN-5268152
17 Jan 2025 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5268152 Complaint Mr O has complained about credit cards and the subsequent credit limit increases National Westminster Bank Plc (“NatWest”) provided to him. He says he was provided with credit cards and limit increases despite the fact that his credit reports would have shown that ... (9 pages)View decision -
Decision Reference DRN-5260243
17 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5260243 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In April 2021, ... (4 pages)View decision -
Decision Reference DRN-5214214
16 Jan 2025 Fairmead Insurance Limited Not upheldInsuranceDRN-5214214 The complaint Mr H complains about the service that Fairmead Insurance Limited (“Fairmead”) has provided when handling his claim for storm and escape of water damage to his property. What happened In November 2021, Mr H found that the flat roof on his two-storey rear extensi... (4 pages)View decision -
Decision Reference DRN-4956159
16 Jan 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4956159 The complaint Mr O complains about Monzo Bank Ltd. He would like Monzo to refund him the money he has lost as a result of a scam. What happened The details of what happened are well known to both parties so I won’t repeat them here, but in summary, Mr O’s brother was speak... (3 pages)View decision -
Decision Reference DRN-4974326
16 Jan 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4974326 The complaint Mr H complains that Barclays Bank UK PLC blocked his account. Mr H also complains that Barclays took too long to release his account balance back to him, gave him wrong information and sent money back to source. and gave him wrong information. What happened M... (5 pages)View decision -
Decision Reference DRN-5162829
16 Jan 2025 Carole Nash Insurance Consultants Ltd Not upheldInsuranceDRN-5162829 The complaint Mr L complained about the actions of Carole Nash Insurance Consultants Ltd trading as Carole Nash after he tried to change his car on his motor insurance policy. What happened Mr L insured his car through Carole Nash who are an insurance broker. Brokers arrange... (2 pages)View decision -
Decision Reference DRN-5236659
16 Jan 2025 First Central Underwriting Limited Not upheldInsuranceDRN-5236659 The complaint Mr C complains that First Central Underwriting Limited unfairly cancelled his motor policy. What happened Mr C held a motor insurance policy with First Central. First Central contacted Mr C because it needed him to verify some of the information he’d given whe... (2 pages)View decision -
Decision Reference DRN-5049860
16 Jan 2025 Hyundai Capital UK Limited UpheldConsumer CreditDRN-5049860 The complaint Mr V complains that a car that was supplied to him under a conditional sale agreement with Hyundai Capital UK Limited wasn’t of satisfactory quality. He’s being represented in his complaint by a legal adviser. What happened A new car was supplied to Mr V under ... (4 pages)View decision -
Decision Reference DRN-5126734
16 Jan 2025 Legal and General Assurance Society Limited Not upheldInsuranceDRN-5126734 The complaint Mr M has complained that Legal and General Assurance Society Limited declined a claim he made for critical illness. What happened Mr M made a claim under his decreasing term assurance with critical illness policy in 2023 as he had unfortunately suffered a strok... (2 pages)View decision -
Decision Reference DRN-5178151
16 Jan 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5178151 The complaint Mr T complains about letters he’s received from Lloyds Bank PLC about his credit card in which he was asked to increase his payments. He’s also unhappy about the amount of interest he’s being charged. What happened Mr T opened a credit card account with Lloyds ... (3 pages)View decision
