We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 400695 results
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Decision Reference DRN-5253436
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5253436 THE COMPLAINT Mr H complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr H is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr H solely in this decision for ease of ... (3 pages)View decision -
Decision Reference DRN-5898541
6 Nov 2025 AXA Health Limited Not upheldInsuranceDRN-5898541 The complaint Mr S acts for his business – which I will call J - in bringing the complaint. He says AXA Health Limited (‘AXA’) has behaved unfairly in respect of the cost of J’s private medical insurance policy. What happened In April 2024, Mr S took out a Business Health i... (3 pages)View decision -
Decision Reference DRN-5899972
6 Nov 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5899972 The complaint Mr B complains that the van he acquired through CA AUTO FINANCE UK LTD trading as CA Auto Finance UK (“CA AUTO”) wasn’t of satisfactory quality. The van has now been rejected and collected, but he’s unhappy with the redress and compensation paid by CA AUTO. Wha... (4 pages)View decision -
Decision Reference DRN-5724756
6 Nov 2025 Match Me Car Finance LTD Not upheldConsumer CreditDRN-5724756 The complaint Ms C is unhappy that due to a mistake she was not able to proceed with an agreement to be supplied a car via a hire purchase agreement with Match Me Finance Ltd (Match Me) acting as a credit broker. When I refer to what Ms C has said and what Match Me have sai... (4 pages)View decision -
Decision Reference DRN-5886233
6 Nov 2025 Blue Motor Finance Ltd Not upheldConsumer CreditDRN-5886233 The complaint Ms U complains about a hire purchase agreement with Blue Motor Finance Limited under which a car was supplied to her and her late partner. She’s being helped with her complaint by a representative. What happened A used car was supplied to Ms U and her partner u... (3 pages)View decision -
Decision Reference DRN-5921920
6 Nov 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5921920 The complaint Mr L complains about issues that he had with a car that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited. What happened A used car was supplied to Mr L under a conditional sale agreement with Moneybarn that he signed in Januar... (2 pages)View decision -
Decision Reference DRN-5715360
6 Nov 2025 Starling Bank Limited UpheldBanking and PaymentsDRN-5715360 The complaint Mr F complains about Starling Bank Limited. He says that Starling didn’t do enough to protect him when he fell victim to a scam and would like it to refund him the money he has lost. What happened Mr F was contacted by an individual claiming to represent a co... (3 pages)View decision -
Decision Reference DRN-5934203
6 Nov 2025 Secure Trust Bank Public Limited Company UpheldConsumer CreditDRN-5934203 The complaint Mr E complains about a car supplied under a hire purchase agreement, provided by SECURE TRUST BANK PUBLIC LIMITED COMPANY trading as V12 Vehicle Finance (‘V12’). What happened Around September 2024 Mr E acquired a used car under a hire purchase agreement with ... (6 pages)View decision -
Decision Reference DRN-5715657
6 Nov 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5715657 The complaint Mr S complains about Revolut Ltd. He says that he has fallen victim to a purchase scam and would like Revolut to refund him the money he has lost. What happened Mr S was contacted by a friend ‘L’ via a messaging service with regards to purchasing a luxury wat... (4 pages)View decision -
Decision Reference DRN-5855567
6 Nov 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5855567 The complaint Mr C complains about changes in the terms and conditions of his Virgin Atlantic Reward + credit card which is issued by Clydesdale Bank Plc trading as Virgin Money. What happened Mr C holds a Virgin Atlantic Reward + credit card. The card has an annual fee of £... (3 pages)View decision