We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-5109902
15 Nov 2024 Arch Insurance (UK) Limited UpheldInsuranceDRN-5109902 The complaint A limited company, which I will refer to as C, complains about the decision of Arch Insurance (UK) Limited to decline its commercial vehicle insurance claim. What happened The following is intended only as a brief summary of events. Additionally, whilst other p... (3 pages)View decision -
Decision Reference DRN-4819158
15 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4819158 The complaint Mrs L complains that Bank of Scotland plc did not refund the £100,000 she says she lost to a scam. What happened Mrs L’s husband, the late Mr L, was looking to invest and was introduced to a company I’ll call ‘HS’ for the purpose of this decision. HS had severa... (3 pages)View decision -
Decision Reference DRN-4843467
15 Nov 2024 Curve UK Limited UpheldBanking and PaymentsDRN-4843467 The complaint Mr P complains about how Curve UK Limited conducted his chargeback dispute about a car service. What happened In April 2023 Mr P paid a garage (“the merchant”) about £548 for his car to be serviced, using his Curve credit card. he was told that his brake pads a... (3 pages)View decision -
Decision Reference DRN-5150485
15 Nov 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-5150485 The complaint Ms K complains about Marshmallow Insurance Limited (“Marshmallow”) declining a claim she made on her car insurance policy and cancelling her policy. What happened Ms K held car insurance underwritten by Marshmallow. Her policy started in June 2023. In January... (3 pages)View decision -
Decision Reference DRN-5149678
15 Nov 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5149678 The complaint Mr D complains Monzo Bank Ltd didn’t do enough to protect him when he fell victim to a safe account scam. What happened Mr D has an account with Monzo and an account with an electronic money institution who I’ll refer to as “R” throughout the rest of this decis... (3 pages)View decision -
Decision Reference DRN-5059445
15 Nov 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5059445 The complaint Mr B is unhappy that a car supplied to him under a conditional sale agreement with Moneybarn No 1 Limited (Moneybarn) was of an unsatisfactory quality. When I refer to what Mr B has said and what Moneybarn have said, it should also be taken to include things s... (4 pages)View decision -
Decision Reference DRN-5001809
15 Nov 2024 Premier Insurance Company Limited UpheldInsuranceDRN-5001809 The complaint Mr D and Mrs D are unhappy with the way Premier Insurance Company Limited (Premier) have handled the claim they made on their motor insurance policy. This complaint has been bought by both Mr D and Mrs D, however as Mrs D is the policyholder, and for ease, I ha... (3 pages)View decision -
Decision Reference DRN-5036502
15 Nov 2024 HDI Global Specialty SE UpheldInsuranceDRN-5036502 The complaint Mr M has complained that HDI Global Specialty SE (HDI) unfairly declined a claim under a home insurance policy. References to HDI include companies acting on its behalf. What happened Mr M contacted HDI to make a claim for an escape of water. HDI investigated... (3 pages)View decision -
Decision Reference DRN-5019390
15 Nov 2024 Honda Finance Europe Plc UpheldConsumer CreditDRN-5019390 The complaint Mrs O complains about the quality of a new car that was supplied through a hire purchase agreement with Honda Finance Europe Plc (Honda). What happened In April 2022, Mrs O acquired a new car through a hire purchase agreement with Honda. The cash price of the c... (4 pages)View decision -
Decision Reference DRN-4690367
15 Nov 2024 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-4690367 The complaint Mr C has complained about the advice he was given by St James’s Place Wealth Management Plc (‘SJPWM’) to invest into an Enterprise Investment Scheme (‘EIS’) rather than a Venture Capital Trust (‘VCT’). He says he was never advised there was a potential to not b... (6 pages)View decision
