We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-5065448
14 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5065448 The complaint Miss L complains that Clydesdale Bank Plc trading as Virgin Money failed to place a dispute marker on her joint bank account which allowed the other party to withdraw a substantial balance from the account. What happened Miss L holds a joint bank account with ... (4 pages)View decision -
Decision Reference DRN-5112655
14 Nov 2024 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-5112655 The complaint Ms S complains that Capquest Debt Recovery Limited (Capquest) unfairly continued to pursue repayment of a debt after it told her that it had marked her account as settled and closed on a goodwill basis in January 2021. What happened Ms S had an outstanding cred... (5 pages)View decision -
Decision Reference DRN-4674080
14 Nov 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-4674080 The complaint Mr K complains about how American Express Services Europe Limited (AESEL) (“Amex”) handled a claim he made in relation to a transaction on his credit card. Mr K is being represented in the complaint by his wife who I’ll refer to as Mrs K. What happened Mrs K pu... (4 pages)View decision -
Decision Reference DRN-5108788
14 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5108788 The complaint Ms D has complained that Ageas Insurance Limited’s approved repairer either caused further damage or failed to repair incident related damage to the gearbox of her car when she made a claim under her car insurance policy. What happened Ms D made a claim to her ... (2 pages)View decision -
Decision Reference DRN-5146237
14 Nov 2024 Scottish Widows Limited Not upheldInsuranceDRN-5146237 The complaint Mr and Mrs C are unhappy that Scottish Widows Limited cancelled their decreasing life and critical illness insurance policy (‘the policy’) and declined a claim Mr C made for the critical illness benefit. What happened The details of this complaint are well kno... (4 pages)View decision -
Decision Reference DRN-4708624
14 Nov 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-4708624 The complaint Mr S complains about Mercedes-Benz Financial Services UK Limited (‘MBFS’). Mr S says that MBFS made an offer to provide a car on certain terms but withdrew this offer later. He says this has disadvantaged him as he is now paying significantly more for the car h... (3 pages)View decision -
Decision Reference DRN-5108728
14 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5108728 The complaint Mr F has complained about the market value settlement U K Insurance Limited paid when he made a claim under his car insurance policy. What happened Mr F made a claim to his insurer UKI and it was settled by UKI paying a market value for his car at the time of l... (2 pages)View decision -
Decision Reference DRN-4737835
14 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4737835 The complaint Mr J complains that Revolut Ltd hasn’t refunded him after he fell victim to an investment scam. What happened Mr J saw an advert for an investment opportunity on social media. It appeared to feature a celebrity endorsement and spoke of money to be made from inv... (9 pages)View decision -
Decision Reference DRN-5109472
14 Nov 2024 Coutts Finance Company Not upheldBanking and PaymentsDRN-5109472 The complaint Mr C has concerns about the security of his data held with Coutts Finance Company (“Coutts”). In particular, Mr C is concerned a member of Coutts staff of which he has a personal dispute with can wrongly access his data. Mr C wants assurances from Coutts his da... (3 pages)View decision -
Decision Reference DRN-5084615
14 Nov 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5084615 The complaint Mr S complains that Oodle Financial Services Limited trading as Oodle Car Finance was irresponsible in its lending to him. He wants all interest, fees and charges that were paid under his hire purchase agreement refunded along with interest. Mr S is represented... (3 pages)View decision
