We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4968663
14 Nov 2024 Vision Independent Financial Planning Ltd Not upheldInvestmentsDRN-4968663 The complaint Mr S complains about an agreement he says he had with Mr H from Eighteen Wealth Planning Ltd (“EWPL”) – an appointed representative of Vision Independent Financial Planning Ltd (“Vision”) – that Vison refused to honour. In summary, Mr S says that Mr H agreed t... (6 pages)View decision -
Decision Reference DRN-5109443
14 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5109443 The complaint Mr A complains that Lloyds Bank PLC removed his wife from their joint accounts without his consent, following unfounded allegations he says were made by her. He further complains that branch staff told him in public that he had been accused of domestic abuse. W... (2 pages)View decision -
Decision Reference DRN-5070759
14 Nov 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-5070759 The complaint Mr S has complained that Somerset Bridge Insurance Services Limited trading as Go Skippy (SBISL) incorrectly told him he would receive a refund of premiums on cancellation of his car insurance policy. What happened Mr S bought a car insurance policy through a b... (2 pages)View decision -
Decision Reference DRN-5024893
14 Nov 2024 Cofunds Limited UpheldInvestmentsDRN-5024893 The complaint Mr B complains that Cofunds Limited trading as Aegon failed to provide correct fund information to him in a timely manner. He was therefore unable to effectively manage his investments and experienced stress and anxiety as a result. What happened The background... (2 pages)View decision -
Decision Reference DRN-5146024
14 Nov 2024 Target Servicing Limited UpheldMortgagesDRN-5146024 The complaint Ms M complains that Target Servicing Limited delayed redemption of her help-to-buy loan. What happened In 2016, Ms M bought a property using the help-to-buy scheme. She took out an equity loan, which is administered by Target. In July 2021 Ms M started the proc... (3 pages)View decision -
Decision Reference DRN-5137026
14 Nov 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-5137026 The complaint X complains about the fees that London Community Credit Union Limited (“LCCU”) charged her without providing her with all the relevant information. X is also unhappy about the service she received from LCCU in branch. What happened X visited a branch of LCCU on... (3 pages)View decision -
Decision Reference DRN-4947622
14 Nov 2024 National House-Building Council Not upheldInsuranceDRN-4947622 The complaint Mr H is unhappy with how National House-Building Council (NHBC) handled the claims he made under his building warranty. What happened Mr H’s ten-year Buildmark policy started in May 2014. During the first two years of cover, he made a number of claims. During... (4 pages)View decision -
Decision Reference DRN-4613693
14 Nov 2024 Covea Insurance plc Not upheldInsuranceDRN-4613693 The complaint Mr P complains that Covea Insurance plc is responsible for damage caused to his home as a result of repairs carried out after a claim on his buildings insurance policy. What happened In 2022 Mr P found there was a leak of water. Hollow voids seen under the floo... (2 pages)View decision -
Decision Reference DRN-5103104
14 Nov 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-5103104 The complaint Ms C has complained about Royal &Sun Alliance Insurance Limited’s decision not to offer Home Emergency cover at renewal to Ms C. What happened Ms C bought a home insurance policy with the insurer RSA. She agreed for the policy to be automatically renewed. B... (2 pages)View decision -
Decision Reference DRN-4851207
14 Nov 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4851207 The complaint Mr S is unhappy that Clydesdale Bank Plc (trading as “Virgin Money”) removed funds from his bank account after they were reported as fraudulent. What happened On 1 April 2023 Mr S opened an account with Virgin Money with the intention of using it to facilitate... (4 pages)View decision
