We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4976697
14 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4976697 The complaint Mr C complains about the decision made by Assetz SME Capital Limited (“Assetz”) to wind- up its peer-to-peer (P2P) platform as this locked his funds in and imposed a new fee. He has requested he be allowed to terminate his contract and his funds are returned wi... (5 pages)View decision -
Decision Reference DRN-4976732
14 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4976732 The complaint Ms K complains about the decision made by Assetz SME Capital Limited (“Assetz”) to wind- up its peer-to-peer (P2P) platform as this locked her funds in and imposed a new fee. She has requested she is allowed to terminate her contract and her funds are returned ... (5 pages)View decision -
Decision Reference DRN-4930943
14 Nov 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-4930943 The complaint Mr D complains about end of lease charges he was asked to pay by Mercedes-Benz Financial Services UK Limited (‘MBFS’) when he returned a car he had been financing through an agreement with them. What happened In March 2024 Mr D returned a car he had been financ... (2 pages)View decision -
Decision Reference DRN-5145854
14 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5145854 The complaint Mrs R has complained that NewDay Ltd, trading as Aquacard (“NewDay”), irresponsibly granted her a credit card account, and subsequently increased the credit limit, which she couldn’t afford to repay. What happened Mrs R took out a credit card with NewDay on 30 ... (6 pages)View decision -
Decision Reference DRN-5101780
13 Nov 2024 Frasers Group Financial Services Limited UpheldConsumer CreditDRN-5101780 The complaint Miss M complains that Frasers Group Financial Services Limited trading as Studio (“Studio”) continued to collect payments from her for over six years despite the account being in a credit position. What happened Miss M holds a credit account with Studio. In 201... (4 pages)View decision -
Decision Reference DRN-4832184
13 Nov 2024 Close Brothers Limited Not upheldConsumer CreditDRN-4832184 The complaint Miss T is unhappy that a car supplied to her under a conditional sale agreement with Close Brothers Limited (“Close Brothers”) was of an unsatisfactory quality. When I refer to what Miss T has said and what Close Brothers has said, it should also be taken to i... (3 pages)View decision -
Decision Reference DRN-5099448
13 Nov 2024 American Express Services Europe Limited (AESEL) Not upheldBanking and PaymentsDRN-5099448 The complaint Mr J complains that American Express Services Europe Limited (“AESEL”) declined to refund him for his purchase of a faulty hard drive. What happened In February 2021 Mr J bought four hard drives online, and paid for them with his AESEL credit card. One of the h... (2 pages)View decision -
Decision Reference DRN-5109086
13 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5109086 The complaint Mr V complains that U K Insurance Limited is responsible for mishandling his claim on a motor insurance policy. What happened The subject matter of the insurance, the claim and the complaint is a car, first registered in 2014. For the year from late May 2023,... (2 pages)View decision -
Decision Reference DRN-5094360
13 Nov 2024 CA AUTO FINANCE UK LTD Not upheldConsumer CreditDRN-5094360 The complaint Mr S complains that a van that was supplied to him under a hire purchase agreement with CA Auto Finance UK Limited wasn’t of satisfactory quality. What happened A used van was supplied to Mr S under a hire purchase agreement with CA Auto Finance that he electro... (3 pages)View decision -
Decision Reference DRN-4750163
13 Nov 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4750163 The complaint Mr P is unhappy that a car supplied to him under a hire purchase agreement with Tandem Motor Finance Ltd was of an unsatisfactory quality. What happened In May 2023, Mr P was supplied with a used car through a hire purchase agreement with Tandem. He paid an ad... (4 pages)View decision
