We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4936236
14 Nov 2024 Marsh Finance & Commercial Limited UpheldConsumer CreditDRN-4936236 The complaint Miss B complains about the quality of a car she has been financing through an agreement with Marsh Finance & Commercial Limited (‘Marsh’). What happened Miss B took receipt of a used car in March 2023. She financed the deal through a hire purchase agreement... (3 pages)View decision -
Decision Reference DRN-5051082
14 Nov 2024 Automobile Association Insurance Services Limited Not upheldInsuranceDRN-5051082 The complaint Mr K complains about his insurance broker, Automobile Association Insurance Services Limited (AA). He’s unhappy at having to pay an extra £160 for his motor insurance policy after he’d taken out the policy. References to AA in this decision include their agent... (3 pages)View decision -
Decision Reference DRN-5145994
14 Nov 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-5145994 The complaint Miss B complains that Santander Consumer (UK) Plc trading as MG Motor Financial Services (“Santander”) supplied her with a car that wasn’t of satisfactory quality at the point of supply. What happened Miss B acquired a brand-new car in May 2023 using a conditi... (7 pages)View decision -
Decision Reference DRN-5145965
14 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5145965 The complaint Miss T complains that NewDay Ltd irresponsibly lent to her. What happened Miss T was approved for a branded NewDay credit card (which I will refer to as A in this decision), in March 2020 with a credit limit of £900. I have detailed the credit limit changes bel... (6 pages)View decision -
Decision Reference DRN-4813976
14 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4813976 The complaint Mr M complains Assetz SME Capital Limited (“Assetz”) has unfairly introduced a new fee to the investments he holds on its peer-to-peer (P2P) platform as part of a business decision to change direction. He says changes made to the business shouldn’t be funded by... (8 pages)View decision -
Decision Reference DRN-5015693
14 Nov 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5015693 The complaint Mr D complains Aviva Insurance Limited (Aviva) caused avoidable delays after he made a claim on his home insurance policy and did not settle all the costs he incurred due to the incident. What happened Whilst Mr D was working on his garage a roofing sheet blew... (3 pages)View decision -
Decision Reference DRN-4816848
14 Nov 2024 Assetz SME Capital Limited Not upheldInvestmentsDRN-4816848 The complaint Mrs B complains Assetz SME Capital Limited (“Assetz”) has treated her unfairly in the way it has introduced a fee on her peer-to-peer (P2P) lending account. She says she has lost interest that was due to her because of the fee being introduced and wants the amo... (8 pages)View decision -
Decision Reference DRN-5138350
14 Nov 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5138350 The complaint Miss W is complaining about the amount Accredited Insurance (Europe) Ltd (Accredited) have paid to settle a claim she made on her car insurance policy. She is also unhappy with the customer service she received. Miss W is being represented on this complaint by ... (4 pages)View decision -
Decision Reference DRN-5085181
14 Nov 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5085181 The complaint Mr B is unhappy Liverpool Victoria Insurance Company Limited (LV) have declined the claim he made under his motor insurance policy. What happened In January 2024 Mr B reported a claim to his motor insurer LV after the electrics to his vehicle were damaged. Mr B... (3 pages)View decision -
Decision Reference DRN-5142897
14 Nov 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5142897 The complaint Mr T complains about the way Hitachi Capital (UK) Plc (Hitachi) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s140A”) of the Consumer Credit Act 1974 (th... (6 pages)View decision
