We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4983626
28 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4983626 The complaint Miss O complains that Revolut Ltd didn’t do enough to help her when she fell victim to a scam. Miss O considers Revolut ought to have done more to recover her funds obtained by fraudulent means. What happened The details of this complaint are well known to both... (3 pages)View decision -
Decision Reference DRN-5036455
28 Oct 2024 Aviva Insurance Limited Not upheldInsuranceDRN-5036455 The complaint Mr E complains that Aviva Insurance Limited recorded a theft claim on his motor insurance policy as a fault. He’s also unhappy that he couldn’t buy back the car and that his premiums increased at renewal. What happened Mr E’s car was stolen, and he made a clai... (2 pages)View decision -
Decision Reference DRN-5108731
28 Oct 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-5108731 The complaint Mr F is unhappy with a car he acquired using a hire purchase agreement provided by Secure Trust Bank Plc trading as Moneyway. What happened At the beginning of June 2023, Mr F acquired a used car using a hire purchase agreement provided by Moneyway. The car cos... (6 pages)View decision -
Decision Reference DRN-5096424
28 Oct 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5096424 The complaint A limited company, which I’ll refer to as B, is unhappy with how Santander UK Plc have administered its Bounce Back Loan (“BBL”). B’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr D’. What happened B has a BBL with Santander wi... (3 pages)View decision -
Decision Reference DRN-5108407
28 Oct 2024 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-5108407 The complaint Mr R has complained about a transfer of his Scottish Equitable Plc trading as AEGON personal pension to a small self-administered scheme (SSAS 1 ) in April 2015. Mr R’s SSAS was subsequently used to invest in overseas commercial property developments. The inves... (14 pages)View decision -
Decision Reference DRN-5108804
28 Oct 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5108804 The complaint Mr Z complains Starling Bank Limited treated him unfairly when it recorded a marker with the fraud prevention database in connection with an application. What happened I issued a provisional decision on this case not upholding it. I invited both parties to let... (3 pages)View decision -
Decision Reference DRN-5108914
28 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5108914 The complaint Mr O complains that J.P. Morgan Europe Limited suspended and then closed his accounts without explaining why. What happened Mr O held a number of accounts with Chase. They were in his name, but with denotations suggesting they were used for different purposes. ... (2 pages)View decision -
Decision Reference DRN-5042091
28 Oct 2024 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5042091 The complaint Mr H complains that the car he acquired financed through a Conditional Sale Agreement with Stellantis Financial Services UK Limited, trading as Vauxhall Finance, wasn’t of satisfactory quality. Mr H is represented in this complaint. For the sake of simplicity I... (3 pages)View decision -
Decision Reference DRN-4667048
28 Oct 2024 Marks & Spencer Financial Services plc UpheldBanking and PaymentsDRN-4667048 The complaint Miss H complains that Marks & Spencer Financial Services plc (M&S), trading as M&S Bank, won’t fully refund the cost of a faulty laptop she bought using her M&S credit card. She would like a full refund. . What happened Miss H says she bought th... (2 pages)View decision -
Decision Reference DRN-5108739
28 Oct 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-5108739 The complaint Mr E is unhappy that Capital One (Europe) plc sent him an unknown third party’s personal information and is concerned that Capital One may have sent his personal information to an unknown third-party. What happened Mr E submitted a Data Subject Access Request (... (3 pages)View decision
