We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4551707
28 Oct 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4551707 The complaint Mr C and Mrs C complain that Lloyds Bank Plc has not met its obligations in regard to a payment for flights. What happened In January 2023 Mr C and Mrs C paid on their debit card £1992.74 for return flight abroad through a ... (3 pages)View decision -
Decision Reference DRN-5048995
28 Oct 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-5048995 The complaint Mr S complains that Loans 2 Go says he has a loan with it which he disputes. Mr S says that if he did take a loan with it then it was lent to him irresponsibly. What happened Mr S has told us that he does not remember taking any loans from Loans 2 Go and if he ... (4 pages)View decision -
Decision Reference DRN-5051987
28 Oct 2024 Platform Funding Ltd Not upheldMortgagesDRN-5051987 The complaint Mr and Mrs F complain that Platform Funding Limited (“PFL”) reneged on an earlier agreement to include an exception to their normal lending criteria which would have assisted them in porting their mortgage. What happened PFL is no longer an active lender. Mr an... (2 pages)View decision -
Decision Reference DRN-4709741
28 Oct 2024 Secure Trust Bank Plc UpheldConsumer CreditDRN-4709741 The complaint Mr B complains that the car he acquired financed through a hire purchase with Secure Trust Bank Plc (STB), trading as V12 Vehicle Finance, wasn’t of satisfactory quality. What happened Mr B acquired a used car financed through a hire purchase agreement he signe... (5 pages)View decision -
Decision Reference DRN-5077769
28 Oct 2024 Stagemount Limited UpheldConsumer CreditDRN-5077769 The complaint Mr M complains that Stagemount Limited trading as Quidmarket was irresponsible in its lending to him. He wants all interest and charges applied to his loans refunded. What happened Mr M was provided with four loans by Quidmarket between June 2022 and January 20... (4 pages)View decision -
Decision Reference DRN-4864701
28 Oct 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4864701 The complaint Mr C complains that Barclays Bank UK PLC, trading as Barclaycard, is reporting a default on his credit file which is also being reported by the new owner of the debt, P. This makes it appear Mr C has two defaults instead of one. What happened Mr C had a credit ... (3 pages)View decision -
Decision Reference DRN-4967459
28 Oct 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4967459 The complaint Miss D complains that J.P. Morgan Europe Limited trading as Chase did not refund a series of payments she lost to a scam. What happened Miss D found a builder who I’ll call ‘X’ for the purposes of this decision through a trader’s website. She contacted the refe... (3 pages)View decision -
Decision Reference DRN-5105908
28 Oct 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5105908 The complaint Mr C complains that Monzo Bank Ltd didn’t provide the service it should have in regard to a travel charge on his account. He wants to be compensated for the frustration and annoyance this issue caused him. What happened On 15 April 2024, Mr C used his Monzo car... (3 pages)View decision -
Decision Reference DRN-4996721
28 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4996721 The complaint Mr F complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr F fell victim to a task-based job scam... (8 pages)View decision -
Decision Reference DRN-4962552
28 Oct 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4962552 The complaint Mr J complains about Accredited Insurance (Europe) Ltd (“Accredited”) for declining his claim for storm damage. He wants Accredited to settle his claim and pay for repairs. What happened Mr J bought his home in 2022. He insured it with Accredited. His home is i... (3 pages)View decision
