We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 246785 results
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Decision Reference DRN-4574859
20 Jun 2024 Barclays Bank Plc Not upheldBanking and PaymentsDRN-4574859 The complaint R complain Barclays Bank Plc, trading as Barclaycard, (“Barclays”) hasn’t refunded its customers nor paid them directly for four transactions amounting to £20,000. R also complain Barclays closed their merchant acquiring account without explanation and charged the... (5 pages)View decision -
Decision Reference DRN-4612837
20 Jun 2024 Suffolk Life Pensions Limited Not upheldPensions and AnnuitiesDRN-4612837 The complaint Mr D has complained that Suffolk Life Pensions Limited, trading as Curtis Banks Pensions, has caused him to unnecessarily accrue losses in his self invested personal pension (SIPP) plan due to delays in taking action relating to rent arrears for a property held wi... (8 pages)View decision -
Decision Reference DRN-4816554
20 Jun 2024 Acorn Insurance & Financial Services Ltd UpheldInsuranceDRN-4816554 The complaint Mr Y complains that Acorn Insurance & Financial Services Ltd trading as Haven Claims (Acorn) mishandled his request to suspend the motor insurance policy he’d arranged through them. What happened Mr Y bought a motor insurance policy through Acorn in March 2023... (3 pages)View decision -
Decision Reference DRN-4835056
20 Jun 2024 Madison CF UK Limited Not upheldConsumer CreditDRN-4835056 Complaint Mr C has complained about a loan Madison CF UK Limited (trading as “118 118 Money”) provided to him. He says the loan was unaffordable and provided when he was going through a difficult time. Background 118 118 Money provided Mr C with a loan for £3,500.00 in February... (3 pages)View decision -
Decision Reference DRN-4718031
20 Jun 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4718031 The complaint Mrs B complains on behalf of herself and Mr T that Nationwide Building Society (“NBS”) requested ID from Mr T despite holding accounts with NBS for a number of years. In particular they are unhappy that when they provided the information requested NBS lost it and ... (3 pages)View decision -
Decision Reference DRN-4862982
20 Jun 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4862982 The complaint Mr J complains that Hargreaves Lansdown Asset Management Limited (“HL”) gave him misleading information about an investment he bought from it. Mr J said he’d now made a substantial financial loss as a result of this misleading information and would like compensati... (7 pages)View decision -
Decision Reference DRN-4857066
20 Jun 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4857066 The complaint Mr H complains about how Nationwide Building Society dealt with a direct debit payment. What happened Mr H says he switched his bank account to Nationwide in around October 2023 which included a direct debit to his mobile telephone provider I will call “T”. He say... (2 pages)View decision -
Decision Reference DRN-4862126
20 Jun 2024 Convex Insurance UK Limited UpheldInsuranceDRN-4862126 The complaint Ms N’s complaint is about a claim she made on her Convex Insurance UK Limited (‘Convex’) equine insurance policy, which was declined. Ms N feels that Convex treated her unfairly. What happened Ms N took out an equine insurance policy for her horse with Convex in 2... (6 pages)View decision -
Decision Reference DRN-4819390
20 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4819390 The complaint Mrs S is being represented by solicitors. She’s complaining about NewDay Ltd trading as Aqua because she says it lent irresponsibly by providing a credit card she couldn’t afford and then going on to increase the credit limit further. What happened In July 2020, M... (4 pages)View decision -
Decision Reference DRN-4858124
20 Jun 2024 EGR WEALTH LIMITED Not upheldPensions and AnnuitiesDRN-4858124 The complaint Mr L, through his representative, has complained that EGR Wealth Limited provided negligent advice to transfer his personal pension to a self-invested personal pension (SIPP) which has since made significant losses. What happened I issued my provisional decision o... (4 pages)View decision
