We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
-
Decision Reference DRN-5097577
6 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5097577 The complaint Mr T is unhappy with HSBC UK Bank Plc’s response to a claim he made against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”), following payments he made to a third party using his credit card accoun... (4 pages)View decision -
Decision Reference DRN-5123612
6 Nov 2024 Accelerant Insurance Europe SA/NV UK Branch Not upheldInsuranceDRN-5123612 The complaint E, a limited company, complains that Accelerant Insurance Europe SA/NV UK Branch (“Accelerant”) declined a claim made under its commercial property insurance policy. E is being represented in this complaint by its director. Accelerant are the insurers of E’s p... (6 pages)View decision -
Decision Reference DRN-5128621
6 Nov 2024 Great Lakes Insurance SE UpheldInsuranceDRN-5128621 The complaint Mr and Mrs K complain that Great Lakes Insurance SE turned down their landlord insurance claim. What happened Mr and Mrs K held landlord insurance cover with Great Lakes which covered their rental property. They made a claim as the property had been used for t... (3 pages)View decision -
Decision Reference DRN-4916269
6 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4916269 The complaint Mr S complains about Lloyds Bank PLC. He says that it did not do enough to protect him when he became the victim of a scam and would like Lloyds to refund him the money he has lost as a result. What happened Mr S received a call from an unknown individual suppo... (3 pages)View decision -
Decision Reference DRN-5095041
6 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5095041 The complaint Mr D complains that Monzo Bank Ltd won’t refund him after he fell victim to a job scam. Mr D is professionally represented in bringing his complaint to our service, but for ease of reference, I’ll refer to all submissions as being made by Mr D directly. What ha... (4 pages)View decision -
Decision Reference DRN-5128592
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5128592 The complaint Mr F is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened On 24 October 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before I issued my... (4 pages)View decision -
Decision Reference DRN-4615682
6 Nov 2024 Black Horse Limited UpheldConsumer CreditDRN-4615682 The complaint Mrs G complains that a car acquired under a hire purchase agreement with Black Horse Limited (‘Black Horse’) wasn’t of satisfactory quality. Mrs G is represented in this complaint by Mr G, but for ease of reference I have referred to Mrs G throughout this decis... (3 pages)View decision -
Decision Reference DRN-4921918
6 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4921918 The complaint Mr O complains, via a representative, that Wise Payments Limited (“Wise”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, ... (4 pages)View decision -
Decision Reference DRN-5009906
6 Nov 2024 Tesco Underwriting Limited Not upheldInsuranceDRN-5009906 The complaint Ms W complains about Tesco Underwriting Limited’s handling of her car insurance policy claim, and its decision not to provide cover at renewal. What happened Ms W took out a car insurance policy with Tesco in April 2023. She was involved in an accident in the s... (3 pages)View decision -
Decision Reference DRN-5090544
6 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5090544 The complaint Mr H complains that Clydesdale Bank Plc trading as Virgin Money placed a restriction on his card whilst he was traveling abroad. He’s unhappy that he found it difficult to contact Virgin Money when trying to resolve the issue. What happened Mr H holds a Virgin ... (3 pages)View decision
