We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-5088736
6 Nov 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5088736 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money didn’t make him aware of companion vouchers he was entitled to. The vouchers have since expired. What happened Mr S has held a credit card with Virgin Money since around 2017. He’s also been a memb... (3 pages)View decision -
Decision Reference DRN-5124443
6 Nov 2024 Aviva Insurance Limited UpheldInsuranceDRN-5124443 The complaint Mr C has complained about Aviva Insurance Limited’s handling of his car insurance claim. What happened Aviva has been represented by its agents during the claim. All references to Aviva include its agents. Mr C made a claim in February 2023. In March 2023, Aviv... (6 pages)View decision -
Decision Reference DRN-5119814
6 Nov 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5119814 Complaint Mr C complains that Specialist Motor Finance Limited (“SMF”) unfairly entered into a hire- purchase agreement with him. He’s said he shouldn’t have been lent to as the monthly payments were unaffordable for him. Mr C is being represented in his complaint by a Clai... (4 pages)View decision -
Decision Reference DRN-4810656
6 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4810656 The complaint Miss C complains that Barclays Bank UK PLC won’t refund the money she lost when she was victim of a scam. What happened In August 2018, Miss C was told about an investment company offering a three-year bond. She was told the investment company had developed an... (5 pages)View decision -
Decision Reference DRN-5046536
6 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5046536 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t refund him after he fell victim to a scam. What happened In 2022, Mr B invested with a company online, that offered cryptocurrency trading. When Mr B tried to withdraw his investment, he was told that it had be... (5 pages)View decision -
Decision Reference DRN-5070309
6 Nov 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5070309 The complaint Miss F has complained about her car insurer Ageas Insurance Limited regarding repairs it completed on her car after it was impacted, whilst stationary, by another car. What happened Miss F’s car was damaged in December 2023. She made a claim to Ageas. Ageas sa... (4 pages)View decision -
Decision Reference DRN-5058569
6 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5058569 Complaint Mr D has complained about a credit card NewDay Ltd (trading as “Aqua”) provided to him. He says the credit card as well as the limit increase should not have been provided to him as they were unaffordable. Background Aqua provided Mr D with a credit card with an ... (3 pages)View decision -
Decision Reference DRN-5075130
6 Nov 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-5075130 Complaint Mr P complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with him. He’s said that the monthly payments to this agreement were unaffordable given his circumstances at the time and so he shouldn’t have been lent ... (4 pages)View decision -
Decision Reference DRN-5108754
6 Nov 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-5108754 Complaint Miss T has complained that Loans 2 Go Limited (“L2G”) provided her with an unaffordable loan. Background L2G provided Miss T with a loan for £600 in August 2023. This loan had an APR of 769.9% and an 18-month term. This all meant the total amount repayable of £2,... (4 pages)View decision -
Decision Reference DRN-5025295
5 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5025295 The complaint Mr S complains about the charges Mitsubishi HC Capital UK Plc (t/a Novuna Vehicle Solutions) (“NVS”) applied when he returned a car at the end of his hire agreement. What happened Mr S entered into a hire agreement in October 2020. Mr S says when he returned th... (3 pages)View decision
