We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-4996744
5 Nov 2024 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4996744 The complaint Miss M complains that she was mis-sold a car she acquired with credit provided by MI Vehicle Finance Limited. What happened In October 2023 Miss M acquired a car, financed by a regulated hire purchase agreement with MI Vehicle Finance (“MIVF”). The car was six ... (4 pages)View decision -
Decision Reference DRN-5113950
5 Nov 2024 Inter Partner Assistance SA UpheldInsuranceDRN-5113950 The complaint Mr M has complained that Inter Partner Assistance SA (IPA) has only partly settled a claim he made on a travel insurance policy. He has also complained about poor service during the claims process. The complaint involves the actions of the claim administrators... (3 pages)View decision -
Decision Reference DRN-5127011
5 Nov 2024 NewDay Ltd UpheldBanking and PaymentsDRN-5127011 The complaint Miss B complains that NewDay Ltd was irresponsible to open three credit accounts for her and to later increase the credit limits. Miss B has brought her complaint via a representative but I will refer to her throughout for simplicity. What happened NewDay Ltd... (6 pages)View decision -
Decision Reference DRN-5127587
5 Nov 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5127587 The complaint Mr and Mrs W have complained that Bank of Scotland plc (“Halifax”) mis-sold them a fee- paying Ultimate Reward Current Account (“URCA”) in 2007. Mr and Mrs W have given a number of reasons why they say the account was mis-sold. These include that they say they ... (3 pages)View decision -
Decision Reference DRN-5097012
5 Nov 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5097012 The complaint Miss B complains that Monzo Bank Ltd won’t refund her after she fell victim to a job scam. What happened Miss B’s complaint has already been set out in detail by the investigator that considered her complaint so I won’t repeat it in detail here. But briefly, bo... (4 pages)View decision -
Decision Reference DRN-4821879
5 Nov 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4821879 The complaint Mrs L complains that HSBC UK Bank Plc (‘HSBC’) won’t refund the money she lost when she says she fell victim to a scam. What happened What Mrs L says Mrs L says that she was persuaded to invest with a company I’ll refer to as H in my decision. H was a private ... (4 pages)View decision -
Decision Reference DRN-4515889
5 Nov 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4515889 The complaint Ms M complains that Citibank UK Limited (Citi) won’t refund money she lost in a scam. What happened What Ms M says: Ms M is a founder of fintech companies and was looking to set one up in Africa. For funding, she was looking to raise USD 2million. Through an ‘... (4 pages)View decision -
Decision Reference DRN-5060892
5 Nov 2024 Zuto Limited UpheldConsumer CreditDRN-5060892 The complaint Mr E complains that Zuto Limited released funds to a car dealership without his authorisation. He says this led to him losing the ability to negotiate with the dealership about issues with the vehicle. What happened Mr E applied to Zuto for a loan in order to p... (3 pages)View decision -
Decision Reference DRN-5101909
5 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5101909 The complaint Ms Y is complaining about the way U K Insurance Limited (UKI) has handled a claim she made on her car insurance policy. What happened In October 2023 Ms Y was involved in an accident where her car was damaged, so she looked to claim for the damage to her car. S... (3 pages)View decision -
Decision Reference DRN-5124911
5 Nov 2024 Mercedes-Benz Financial Services UK Limited Not upheldConsumer CreditDRN-5124911 The complaint Mrs A complains about two separate cars supplied to her by Mercedes-Benz Financial Services UK Limited (“MBFS”) when she took out two different agreements with them. What happened Mrs A referred a complaint to us along with her representative. As the complaina... (8 pages)View decision
