We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 371485 results
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Decision Reference DRN-5045237
12 Nov 2024 State Credit & Investment Limited Not upheldMortgagesDRN-5045237 The complaint Ms B complains about a bridging loan provided by State Credit & Investment Limited (SCI). She says she shouldn’t have been provided with the loan as there was no credible strategy for her repaying it, and she couldn’t afford the monthly payments. The compla... (4 pages)View decision -
Decision Reference DRN-5139278
12 Nov 2024 North Edinburgh and Castle Credit Union Limited UpheldConsumer CreditDRN-5139278 The complaint Mr I complains that North Edinburgh and Castle Credit Union Limited trading as Castle Community Bank (CCB) did not respond to his emails appropriately when he was struggling financially. What happened Mr I says that he sent an email to CCB on 5 June 2024 settin... (3 pages)View decision -
Decision Reference DRN-4473768
12 Nov 2024 AIB Group (UK) Plc UpheldBanking and PaymentsDRN-4473768 The complaint Mr W complains that AIB Group (UK) Plc (AIB) won’t refund money he lost in an investment scam. What happened What Mr W says: Mr W was cold called by someone who said she was a broker, and she recommended investing in US oil and gas using an investment firm in S... (6 pages)View decision -
Decision Reference DRN-4940349
12 Nov 2024 Healthcare Finance Limited Not upheldConsumer CreditDRN-4940349 The complaint Miss C complains that Healthcare Finance Limited (“HFL”) failed to pay out on a claim she made to it about the failure of a supplier to deliver the dental treatment which she paid for with credit it provided. What happened In January 2022 Miss C entered into a ... (4 pages)View decision -
Decision Reference DRN-5139736
12 Nov 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5139736 The complaint Miss J complains that Sainsbury's Bank Plc has treated her unfairly by not letting her access certain online services since her credit card account has been closed. What happened Miss J had a Sainsbury’s credit card. From July 2023 she began exceeding her ... (3 pages)View decision -
Decision Reference DRN-4821835
12 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4821835 The complaint Mr S complains that Tesco Personal Finance PLC, trading as Tesco Bank (‘Tesco’), failed to pay out on a claim he made to it about the quality of, and misrepresentation of, a hotel room which he paid for with credit it provided. What happened In March 2023 Mr S ... (2 pages)View decision -
Decision Reference DRN-4855057
12 Nov 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4855057 The complaint Mr B complains that Santander UK Plc won’t reimburse him after he lost money to an investment – that he now considers to have been a scam. What happened Mr B has explained that he was introduced to an investment opportunity, that I’ll refer to as S, by a friend... (6 pages)View decision -
Decision Reference DRN-4793747
12 Nov 2024 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-4793747 The complaint Mr D complains about a loan he took out with Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”). He’s unhappy that the term of the loan is 10 years when he thought it was 5, and he’s unhappy that interest has been applied to the a... (3 pages)View decision -
Decision Reference DRN-3425107
12 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-3425107 The complaint Mr R has complained, with the help of a professional third party, about the transfer of his personal pension, which was held with The Prudential Assurance Company Limited (‘Prudential’) to a Qualifying Recognised Overseas Pension Scheme (‘QROPS’) in March 2016.... (11 pages)View decision -
Decision Reference DRN-4836301
12 Nov 2024 Advanced Insurance Consultants Ltd Not upheldInsuranceDRN-4836301 The complaint Mrs W is unhappy with Advanced Insurance Consultants Ltd’s (AIC) communication relating to a claim that needed to be made on her commercial insurance policy. What happened In February 2020, the conservatory on a property Mrs W rented out was damaged. Mrs W say... (3 pages)View decision
