We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384131 results
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Decision Reference DRN-5180435
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5180435 The complaint Mr C complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like Revolut to refund him the money he has lost. What happened Mr C was doing some research online about ... (8 pages)View decision -
Decision Reference DRN-5323080
28 Mar 2025 Chip Financial Ltd Not upheldBanking and PaymentsDRN-5323080 The complaint Mr M is unhappy with Chip Financial Ltd. After Chip updated its banking app Mr M was unable to access his account. Mr M accepts that the app gets updated but is unhappy that there was no warning prior to the update. It was immediate and gave no time or opportun... (3 pages)View decision -
Decision Reference DRN-5437846
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5437846 The complaint Mr W holds/held an account with Revolut Ltd (“Revolut”) Mr W’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr W is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr W so... (7 pages)View decision -
Decision Reference DRN-5422480
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5422480 The complaint Mr O complains that Revolut Ltd hasn’t refunded him the money he lost when he fell victim to a scam. What happened I issued my provisional decision, not upholding Mr O’s complaint, on 4 March 2025. I’ve set out my provisional decision below. In late 2023 Mr O e... (3 pages)View decision -
Decision Reference DRN-4973427
28 Mar 2025 Tesco Personal Finance Limited UpheldBanking and PaymentsDRN-4973427 The complaint Mr A complains that Tesco Personal Finance Limited hasn’t refunded a payment he made. What happened In May 2019, Mr A entered into a contract with a company (who I’ll refer to as “T”) that had promised to relinquish his liability for a timeshare. Mr A paid £3,5... (2 pages)View decision -
Decision Reference DRN-5011784
28 Mar 2025 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5011784 The complaint Mrs D complains that a car she acquired under a hire purchase agreement through N.I.I.B. Group Limited trading as Northridge Finance was of unsatisfactory quality. What happened In April 2024, Mrs D acquired a used car through a hire purchase agreement with N.I... (3 pages)View decision -
Decision Reference DRN-5367606
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5367606 The complaint Mrs K has complained that Revolut Ltd (“Revolut”) hasn’t refunded her for a debit card purchase that was made to a fraudster. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise ... (3 pages)View decision -
Decision Reference DRN-5375361
28 Mar 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5375361 The complaint Miss R complains Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited (Cabot), are unfairly asking her to repay a debt she says is included within an Individual Voluntary Arrangement (IVA). What happened In April 2024 Cabot acquire... (3 pages)View decision -
Decision Reference DRN-5175952
28 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5175952 The complaint Mr O is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam, and didn’t reimburse him for the payments he made to the scam after he reported it. What happened Both parties are familiar with the circumstances of the scam s... (4 pages)View decision -
Decision Reference DRN-5110612
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5110612 The complaint Mrs T complains that Revolut Ltd won’t refund money she lost to a scam. What happened Mrs T said the following transactions were made as a result of a cryptocurrency investment scam. Payment Date Type of transaction Amount 1 2 February 2023 Debit card payment ... (9 pages)View decision
