We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384131 results
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Decision Reference DRN-4864275
28 Mar 2025 Argentis Wealth Management Ltd Not upheldPensions and AnnuitiesDRN-4864275 The complaint Mr H (the late Mrs H’s husband who I will refer to as Mr H1), Mr H2 (their son) and Mr H3 (their son) complain about the failings by Argentis Wealth Management Ltd when it recommended and subsequently arranged dependents’ pensions following the passing of the l... (4 pages)View decision -
Decision Reference DRN-5384584
28 Mar 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5384584 The complaint Mr S complains that Capital One (Europe) plc (Capital One) irresponsibly lent to him when agreeing to a credit card and subsequent credit limit increase. In bringing his complaint Mr S is represented by a third party. For ease of reading I will only refer to Mr... (3 pages)View decision -
Decision Reference DRN-5199926
28 Mar 2025 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-5199926 The complaint Mrs T has complained, with the help of a professional representative, about a transfer of her Aviva Life & Pensions UK Limited (‘Aviva’) personal pension policies to the Forthplus Pensions Ltd Self Invested Personal Pension (‘SIPP’) in May 2017. Mrs T says ... (18 pages)View decision -
Decision Reference DRN-5027605
28 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5027605 The complaint Ms K is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Ms K is being represented by a claims management company but, for ease of reference, I’ll only refer to Ms K here. What happened The detailed background to this complaint ... (9 pages)View decision -
Decision Reference DRN-5093925
28 Mar 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5093925 The complaint Mr F complains that ReAssure Limited (ReAssure) did not provide him with sufficient information to make an informed decision before moving his pension plans to another provider. He says he has suffered a financial loss as a result. What happened Mr F held two ... (2 pages)View decision -
Decision Reference DRN-5430346
28 Mar 2025 Link Financial Outsourcing Limited Not upheldConsumer CreditDRN-5430346 The complaint Ms B complains that Link Financial Outsourcing Limited trading as Honours Student Loans (HSL) treated her unfairly when dealing with her student loan account. What happened Ms B has complained to HSL about various things over a number of years. She brought all ... (3 pages)View decision -
Decision Reference DRN-5222295
28 Mar 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5222295 The complaint Mr T is unhappy with how Zopa Bank Limited (Zopa) handled a claim he made to them. What happened Mr T complained about retailer R and said two perfume bottles and one aftershave bottle purchased from them weren’t in the package delivered to him in June 2024. He... (4 pages)View decision -
Decision Reference DRN-5415818
28 Mar 2025 PRA Group (UK) Limited Not upheldConsumer CreditDRN-5415818 The complaint Mr B complains that PRA Group (UK) Limited (PRA) are pursuing him for a debt he doesn’t recognise and says they haven’t shown he is liable for. What happened The debt stems from a credit card account with a firm I’ll refer to as B. In October 2021, B sold the a... (5 pages)View decision -
Decision Reference DRN-5433887
28 Mar 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5433887 The complaint Mr F has complained about a transfer of his Zurich Assurance Ltd personal pension to a small self-administered scheme (SSAS) in April 2015. Mr F’s SSAS was subsequently used to invest in The Resort Group (TRG), a hotel development in Cape Verde. The investment ... (21 pages)View decision -
Decision Reference DRN-5386001
28 Mar 2025 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-5386001 The complaint Mr O complains that Liverpool Victoria Insurance Company Limited (LV) declined his claim following the theft of his car. What happened Mr O’s car was stolen, and he made a claim on his policy. LV declined the claim because it said Mr O hadn’t garaged the car o... (2 pages)View decision
