We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN0459352
18 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditMrs T trading as T, complains about the level of customer service she received from Lloyds Bank plc after the death of her husband.background Mrs T’s husband passed away in 2011. Mrs T met with the bank and it agreed to close Mr T’s accounts and open a new business ... (2 pages)View decision -
Decision Reference DRN9315700
18 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditMr H has complained that Lloyds Bank PLC (“Lloyds”) mis-sold him a Gold packaged bank account sometime before September 2001. backgroundOne of our adjudicators has looked into Mr H’s complaint already and she didn’t think that Lloyds mis-sold the packaged account to him. ... (3 pages)View decision -
Decision Reference DRN1887923
18 Jan 2016 International Insurance Company of Hannover SE UpheldInsurance (excluding PPI)Ms B complains that International Insurance Company of Hannover SE (Hannover) won’t meet her claim for storm damage to her roof.backgroundBoth parties know what’s happened during this complaint so I won’t go into much detail. In essence, Hannover says Ms B’s roof ... (2 pages)View decision -
Decision Reference DRN2289109
18 Jan 2016 National Westminster Bank Plc UpheldBanking and creditMs A complains National Westminster Bank Plc took too long to respond to a request for information. As a result, she says she lost a commercial lease that she was applying for. background Ms A applied for a commercial lease. During the process, her agent asked NatW... (2 pages)View decision -
Decision Reference DRN1845325
18 Jan 2016 Boyett Mayes & Associates Not upheldInvestment and pensionsMr and Mrs G consider that they have not had their attitude to risk criteria correctly assessed by Boyett Mayes & Associates (the firm). They think that they have been invested in higher risk investments than were appropriate. They also consider that there has ... (5 pages)View decision -
Decision Reference DRN8210913
18 Jan 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B says that Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThe background to this complaint was set out in my provisional decision dated December 2015. I attach a copy of my provisional decision which forms part of thi... (3 pages)View decision -
Decision Reference DRN4969904
18 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs H complain that Barclays Bank Plc (Barclays) mis-sold two packaged accounts to them; the Additions in 2000 and the Additions Plus in 2003. They paid a monthly fee for the accounts which offered several benefits in return. backgroundOne of our adjudicators h... (2 pages)View decision -
Decision Reference DRN0217502
18 Jan 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that they were mis-sold PPI when they took out a mortgage with Lloyds Bank PLC.backgroundMr and Mrs B took out a mortgage with Lloyds in 2000. At the same time they bought a PPI policy which would’ve covered their mortgage repayments for up to 1... (2 pages)View decision -
Decision Reference DRN2599821
18 Jan 2016 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mr B says Capital One (Europe) plc mis-sold a payment protection insurance (PPI) policy to him, for his credit card.backgroundIn 2001 Mr B bought a monthly premium PPI policy from Capital One. The policy was to meet part of his credit card repayments if he was off wo... (3 pages)View decision -
Decision Reference DRN0737217
18 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr M and Miss M complain that they were mis-sold three payment protection insurance (PPI) policies by Nationwide Building Society.backgroundMr M and Miss M took out loans with Nationwide in September 2000, April 2002 and November 2003. With each loan, they were also so... (2 pages)View decision
