We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN3052098
18 Jan 2016 Tesco Personal Finance PLC UpheldBanking and creditMr K complains that Tesco Personal Finance plc (trading as Tesco Bank) wrongly deducted Tesco Clubcard points from his account.backgroundWhen Mr K received credits on his Tesco credit card from a gambling company, he noticed Clubcard points were being deducted, even ... (1 page)View decision -
Decision Reference DRN9376654
18 Jan 2016 Everyday Loans Limited Not upheldPayment protection insurance (PPI)Mr M says Everyday Loans Limited (EDL) mis-sold him a payment protection insurance (“PPI”) policy. He says EDL pressured him into taking out the policy and he didn’t need it.backgroundIn 2007 during a meeting, Mr M took out a £5,000 loan over 5 years to buy a c... (3 pages)View decision -
Decision Reference DRN9884753
18 Jan 2016 DAS Legal Expenses Insurance Company Limited Not upheldInsurance (excluding PPI)Ms I’s complaint is about DAS Legal Expenses Insurance Company Limited’s decision to decline her claims for funding under her legal expenses insurance policy.background I issued a provisional decision on this matter in January 2016, part of which is copied below:“Ms I... (5 pages)View decision -
Decision Reference DRN2816204
18 Jan 2016 Barclays Bank Plc UpheldBanking and creditMiss D has complained that Barclays Bank plc (“Barclays”) mis-sold her Additions, Additions Plus and Premier Life packaged bank accounts in 2003, 2004 and 2008. backgroundOne of our adjudicators looked into Miss D’s complaint. And having done so, she thought that Barc... (3 pages)View decision -
Decision Reference DRN1457163
18 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr T has complained that Barclays Bank plc (“Barclays”) mis-sold him an Additions Active packaged bank account in 2008. backgroundMy provisional decision of 15 December 2015, which is attached and forms part of this decision, explained why I thought Mr T’s complaint sho... (4 pages)View decision -
Decision Reference DRN0784902
18 Jan 2016 Eldon Insurance Services Ltd UpheldInsurance (excluding PPI)Mr M complains that Eldon Insurance Services Ltd mishandled his motor insurance policy.backgroundEldon acted as an intermediary between Mr M and his insurer. He took out third party, fire and theft cover. He paid a deposit and agreed to pay a finance company the bala... (2 pages)View decision -
Decision Reference DRN9645555
18 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMr and Mrs C have complained that they were mis-sold an Additions Plus packaged bank account by Barclays Bank Plc (“Barclays”) in 2008. backgroundOne of our adjudicators has already looked at Mr and Mrs C’s complaint and she didn’t think that it should be upheld. M... (2 pages)View decision -
Decision Reference DRN0262971
18 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMrs K has complained that Barclays Bank Plc (“Barclays”) mis-sold her Additions and First Additions packaged bank accounts sometime before January 1997 and in 2004. backgroundOne of our adjudicators has looked into Mrs K’s complaint already. He didn’t think that Barclays m... (2 pages)View decision -
Decision Reference DRN0089007
18 Jan 2016 Creation Consumer Finance Ltd UpheldPayment protection insurance (PPI)Mrs M says that Creation Consumer Finance Ltd (Creation) mis-sold her a payment protection insurance (PPI) policy.backgroundIn 2009, Mrs M took out a £10,050 loan during a telephone conversation. At the same time, Creation sold her a PPI policy. The PPI policy offered M... (3 pages)View decision -
Decision Reference DRN4992269
18 Jan 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs P through their Claims Management Company (“CMC”) say that an appointed representative of Legal & General Partnership Services Limited mis-sold them a mortgage.backgroundL&G advised Mr and Mrs P on a remortgage in 2008. The CMC says that the advice ... (2 pages)View decision
