We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN6741456
18 Jan 2016 FirstRand Bank Limited UpheldBanking and creditMiss S complains on behalf of Mr L that a car he acquired with the assistance of finance from FirstRand Bank Limited trading as MotoNovo isn’t of satisfactory quality.background Miss S explains that Mr L bought the car in June 2015. Shortly after he got the car there w... (2 pages)View decision -
Decision Reference DRN4972865
18 Jan 2016 Creation Consumer Finance Ltd Not upheldBanking and creditMr F complains that the bed and mattress he acquired under a finance agreement with Creation Consumer Finance Ltd were not fit for purpose. This resulted in him suffering back pain and sleepless nights.backgroundMr F acquired a bed and mattress via a finance agreement i... (2 pages)View decision -
Decision Reference DRN3925650
18 Jan 2016 Bank of Scotland Plc Not upheldInvestment and pensionsMr and Mrs A complain that Bank of Scotland plc, trading as Halifax, mis-sold them two life and critical illness policies that weren’t right for them.Mr and Mrs A are represented by a claims management company.backgroundThe background to this complaint was set out ... (3 pages)View decision -
Decision Reference DRN2349787
18 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr J has complained that Barclays Bank plc (“Barclays”) mis-sold him Additions Active and Premier Life packaged bank accounts in 2008 and 2011. He’s also complaining about the sale of Travel and Tech pack feature store bundles in 2013.backgroundOne of our adjudicators... (4 pages)View decision -
Decision Reference DRN5669721
18 Jan 2016 Lloyds Bank PLC Not upheldInvestment and pensionsMr L complains on behalf of the estate of his late mother. He says his parents, Mr and Mrs L, were given unsuitable advice by Lloyds Bank PLC to take out a whole of life policy to cover their inheritance tax (IHT) liability. Mr L says: The claim value was lower... (3 pages)View decision -
Decision Reference DRN0210319
18 Jan 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr P complains that Society of Lloyd’s (trading as Canopius Managing Agents Limited) paid another driver’s claim under his motor insurance policy after an accident. He wants an apology and an explanation. He also wants the claim removed from his record and compensation ... (3 pages)View decision -
Decision Reference DRN3168053
18 Jan 2016 HSBC Bank plc UpheldBanking and creditMr T complains that his wife’s application for leave to remain in the UK failed because HSBC Bank Plc didn’t give him an up to date individual savings account (ISA) statement.Mr T wants HSBC to pay him substantial compensation.background As part of Mrs T’s applicatio... (2 pages)View decision -
Decision Reference DRN9146925
18 Jan 2016 Shawbrook Bank Limited Not upheldBanking and creditMr L, represented by a claims management company (CMC), says the solar panel system he acquired via finance provided by Shawbrook Bank Limited was misrepresented to him. backgroundMr L entered into a loan agreement with Shawbrook at the end of 2012, to buy a sola... (2 pages)View decision -
Decision Reference DRN8204201
18 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mrs M complains that Nationwide Building Society (“Nationwide”) mis-sold her paymentprotection insurance (“PPI”) with several loans she took out.backgroundMrs M applied for four personal loans between May 2000 and July 2004 and took outsingle premium PPI policies for all... (3 pages)View decision -
Decision Reference DRN6305322
18 Jan 2016 Experian Limited UpheldBanking and creditMs T complains that Experian Limited wrongly recorded information on her credit file and didn’t do enough to remove it when she explained it was wrong.backgroundMs T explains that a third party recorded two incorrect address links with Experian in 2013. Ms T queried ... (2 pages)View decision
