We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN8093257
18 Jan 2016 AXA Insurance UK Plc Not upheldInsurance (excluding PPI)Ms C has complained that AXA Insurance UK Plc didn’t ensure her car was repaired properly under her motor insurance policy, after it was damaged in an accident. backgroundMs C was involved in an accident. She took her car to AXA’s approved repairer but wasn’t happ... (2 pages)View decision -
Decision Reference DRN7571207
18 Jan 2016 UK General Insurance (Ireland) Limited UpheldInsurance (excluding PPI)Mr L complains that UK General Insurance (Ireland) Limited (“UKI”) won’t pay a claim he made under his travel insurance policy when his car broke down on the way to the airport and he missed his flight.backgroundMr L and his family booked flights and accommodation fo... (3 pages)View decision -
Decision Reference DRN8909148
18 Jan 2016 TMS Capital Limited Not upheldInvestment and pensionsMs P complains that TMS Capital Limited recommended an investment that wasn’t suitable for her.backgroundTCM contracted a business, which I will call “M”, to provide and manage trading strategies on its behalf. Ms P was already trading with M when she signed a discr... (2 pages)View decision -
Decision Reference DRN8197509
18 Jan 2016 Nationwide Building Society Not upheldBanking and creditMs C complains she lost money through the actions of Nationwide Building Society. Ms C would like Nationwide to pay substantially more compensation than it has offered to date.background Nationwide agrees that it didn’t close Ms C’s bank account in 2011. In early 2014 N... (2 pages)View decision -
Decision Reference DRN0298261
18 Jan 2016 Black Horse Limited UpheldPayment protection insurance (PPI)Mr K says Black Horse Limited (“Black Horse”) mis-sold him a life only policy in 2005.backgroundI attach my provisional decision of 14 December 2015, which forms part of this final decision.In my provisional decision I set out why intended to uphold Mr K’s complain... (3 pages)View decision -
Decision Reference DRN2807986
18 Jan 2016 GE Money Consumer Lending Limited UpheldBanking and creditMr A complains that GE Money Consumer Lending Limited (GE Money) has refused to repair his solar panel system after it stopped working two years after installation. He’d like the system to be repaired or replaced.backgroundMr A had solar panel system installed by a s... (2 pages)View decision -
Decision Reference DRN9925006
18 Jan 2016 Tesco Personal Finance PLC UpheldBanking and creditMr R complains that Tesco Personal Finance PLC (“Tesco”) won’t allow him to reject a carwhich he says is of unsatisfactory quality and not fit for purpose, and which he paid for, inpart, using his Tesco credit card. He brings this complaint under section 75 of the... (3 pages)View decision -
Decision Reference DRN4960726
18 Jan 2016 CIS General Insurance Limited Not upheldInsurance (excluding PPI)Mrs O complains that without telling her, CIS General Insurance Limited (“CIS”) paid a claim that a third party made against her motor insurance policy. She only found out two years later when she noticed her premium had increased, and her no claims discount (NCD) ha... (2 pages)View decision -
Decision Reference DRN3728624
18 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr P complains that The Prudential Assurance Company Limited (Prudential):- won’t pay him the full amount he’s due under his matured endowment policy; and-couldn’t trace his policy sooner. background In May 1989 Mr P took out a mortgage endowment policy. The policy was ... (2 pages)View decision -
Decision Reference DRN7865173
18 Jan 2016 Markerstudy Insurance Company Limited UpheldInsurance (excluding PPI)Mr C complains about the valuation that Markerstudy Insurance Company Limited placed on his stolen car under his motor insurance policy. Mr C is represented by his solicitor.backgroundMr C’s car was stolen. Markerstudy offered him £8,300.00 in settlement. It later incre... (2 pages)View decision
