We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN5459216
18 Jan 2016 Wescot Credit Services Limited Not upheldBanking and creditMs T complains that Wescot Credit Services Limited didn’t do enough to verify that she was its customer before it asked her to repay a debt she doesn’t owe.backgroundMs T explains that an incorrect link has been created by a third party on her credit file. Wescot re... (2 pages)View decision -
Decision Reference DRN0777507
18 Jan 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that The Royal Bank of Scotland Plc (RBS) downgraded his current account without giving him notice.backgroundMr S used to a private customer of RBS. In May 2015, RBS wrote to him to say that it could no longer offer him private banking. The letter said... (2 pages)View decision -
Decision Reference DRN5182443
18 Jan 2016 Callcredit Limited Not upheldBanking and creditMs T complains that Callcredit Limited recorded incorrect information on her credit file and this caused her to be refused credit and contacted by debt collection companies. backgroundMs T explains that a third party recorded an incorrect address link with Callcredi... (1 page)View decision -
Decision Reference DRN2846550
18 Jan 2016 DAS Legal Expenses Insurance Company Limited Not upheldInsurance (excluding PPI)Mr G is unhappy because DAS Legal Expenses Insurance Company Limited (‘DAS’) is refusing to provide him with cover under his legal expenses policy to make a claim.backgroundMr G wants to make a claim against the Department of Work and Pensions (‘DWP’) because he feel... (2 pages)View decision -
Decision Reference DRN0635737
18 Jan 2016 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr M complains that Advantage Insurance Company Limited mishandled a claim on his motor insurance policy.backgroundMr M and his wife were injured when a van driver hit the rear of their vehicle in the overtaking lane of a dual-carriageway. Mr M complained after his i... (3 pages)View decision -
Decision Reference DRN0613926
18 Jan 2016 Santander UK Plc Not upheldBanking and creditMrs A is unhappy that Santander UK plc won’t refund her account with the money taken under a number of direct debits that she said she didn’t set up.backgroundIn June 2015 Mrs A complained about three direct debits, which were set up in November 2014. Monthly payments ... (2 pages)View decision -
Decision Reference DRN1115146
18 Jan 2016 Solid F Not upheldInsurance (excluding PPI)Mr and Mrs H say they received poor service form Solid Forsakringar AB after they made a claim on their travel insurance policy.backgroundMrs H was admitted to hospital with a detached retina while on a trip abroad with Mr H. She had to have surgery. Mr H told Sol... (3 pages)View decision -
Decision Reference DRN0687347
18 Jan 2016 Skipton Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs M complained about the sale of a regular premium mortgage payment protection insurance (MPPI) policy sold by Skipton Building Society (“Skipton”).backgroundIn 2008, Mr and Mrs M took out a further advance on a mortgage they already had with Skipton. At the ... (3 pages)View decision -
Decision Reference DRN6866456
18 Jan 2016 Barclays Bank Plc Not upheldBanking and creditMrs T complains that Barclays Bank Plc mis-sold her a number of packaged bank accounts.backgroundMrs T held a free current account with Barclays for many years before it was first upgraded to an Additions account in 2000. In 2004 it was upgraded to the Additions Plus... (4 pages)View decision -
Decision Reference DRN7075577
18 Jan 2016 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss C complains that The Royal Bank of Scotland Plc (RBS) mis-sold her a Payment Protection Insurance (PPI) policy. She says she didn’t need the policy and she didn’t ask RBS to add it to her account.backgroundIn 2000, Miss C took out a credit card with RBS by compl... (3 pages)View decision
