We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN1482115
15 Jan 2016 Pinnacle Insurance Plc Not upheldPayment protection insurance (PPI)Mrs R complains that she was mis-sold payment protection insurance (“PPI”) when she entered into a hire purchase agreement to buy a car. The PPI was sold by Stoneacre Motor Group (“Stoneacre”),however they weren’t covered by this Service’s jurisdiction at the time of ... (2 pages)View decision -
Decision Reference DRN4518706
15 Jan 2016 Bank of Ireland (UK) Plc Not upheldBanking and creditMr T complains that Bank of Ireland (UK) Plc (trading as Post Office Financial Services) has not refunded £500 after he unsuccessfully tried to open a savings account with it. He wants that money returned. background Mr T tried to open a savings account at the Post Off... (2 pages)View decision -
Decision Reference DRN0061299
15 Jan 2016 Nationwide Building Society UpheldBanking and creditMiss C complains that Nationwide Building Society recorded an arrangement to pay on her credit file without telling her that it would do this. Miss C wants Nationwide to remove the entries.backgroundIn early August 2015, Nationwide told Miss C that it was going to... (2 pages)View decision -
Decision Reference DRN9579228
15 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMr J complains that following the sale of his debt by Bank of Scotland plc, defaults relating to the accounts he previously held with the bank are shown twice on his credit file.backgroundIn 2010 Bank of Scotland recorded defaults against each of Mr J’s accounts o... (4 pages)View decision -
Decision Reference DRN5346889
15 Jan 2016 Welcome Financial Services Limited UpheldPayment protection insurance (PPI)Mr W complains that Welcome Financial Services Limited (‘Welcome’) mis-sold him payment protection insurance. backgroundIn 2007 Mr W arranged a hire purchase agreement to buy a car. At the same time Welcome sold him PPI. The cost of the PPI was added to the agreement ... (3 pages)View decision -
Decision Reference DRN8918500
15 Jan 2016 Barclays Bank Plc Not upheldInvestment and pensionsMr and Mrs B have complained the investment service they received from Barclays Bank Plc was unsuitable because the investments acquired for them exposed them to a higher level of risk than they were prepared to take.backgroundOur adjudicator concluded the complaint sho... (2 pages)View decision -
Decision Reference DRN4473644
15 Jan 2016 UK General Insurance (Ireland) Limited UpheldInsurance (excluding PPI)Mr and Mrs C have complained about the decision of UK General Insurance (Ireland) Limited (‘UKGI’) to cancel their home insurance policy from the start.backgroundMr and Mrs C took out the policy in 2013. In 2014, they made a claim for subsidence. When investigating th... (3 pages)View decision -
Decision Reference DRN9630931
15 Jan 2016 Aviva Insurance Limited UpheldInsurance (excluding PPI)Mr G complains (through his daughter) that Aviva Insurance Limited mishandled a claim on a motor insurance policy.backgroundMr G was involved in an incident with a third party in a car park. Mr G complained after Aviva said that he was 50% responsible.The adjudicator... (2 pages)View decision -
Decision Reference DRN2818042
15 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditM, a limited company, complains about the way Bank of Scotland plc closed its business account. It asks that Bank of Scotland pays compensation and corrects any harm to its credit records. It would also like an investigation and ruling against Bank of Scotland so t... (2 pages)View decision -
Decision Reference DRN1083377
15 Jan 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr and Mrs K are unhappy that U K Insurance Limited (UKI) has declined to consider their claim under their home insurance policy.backgroundMr and Mrs K had home insurance with UKI when they reported damage to the ceiling below their shower room in April 2015.Initially ... (2 pages)View decision
