We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
-
Decision Reference DRN3253618
11 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)In 2004 Mr and Miss T took out a mortgage with Lloyds Bank PLC (Lloyds). Mr and Miss T complain that the Lloyds mis-sold them monthly premium payment protection insurance (PPI) at the same time. backgroundAt the time of the sale Mr T was employed and was entitled... (2 pages)View decision -
Decision Reference DRN4501883
11 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMs W complains that she was mis-sold two packaged bank accounts by Lloyds Bank PLC.backgroundLloyds’ records show that Ms W opened an account with them in 1998. Over the years this was changed to: Sep 01 - Budget Account Jan 02 - Classic Staff Account Jan 02 - Se... (2 pages)View decision -
Decision Reference DRN4245853
11 Mar 2016 British Gas Insurance Limited UpheldInsurance (excluding PPI)Mr U has complained about British Gas Insurance Limited. He isn’t happy about the way it dealt with a claim under his homecare insurance. He also isn’t happy that it sent a letter to a third party without his permission.backgroundMr U had a problem in relation to hi... (2 pages)View decision -
Decision Reference DRN2412326
11 Mar 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Miss D says Barclays Bank Plc (“Barclays”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMiss D bought the policy in 1998 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold the... (2 pages)View decision -
Decision Reference DRN1104491
11 Mar 2016 Aviva Life Services UK Limited Not upheldInsurance (excluding PPI)Ms P complains about Aviva Life Services UK Limited’s refusal to change the deferred period under her income protection policy.our initial conclusionsOur adjudicator thought Aviva was entitled to refuse Ms P’s request.my final decisionI’ve considered all the available evid... (2 pages)View decision -
Decision Reference DRN5477181
11 Mar 2016 Decidebloom Limited Not upheldPayment protection insurance (PPI)Mrs S says Decidebloom Limited (trading as Stoneacre) mis-sold her an insurance policy.backgroundIn 2008 Mrs S took out a hire-purchase agreement to buy a car. At the same time she took out an insurance policy costing £20.50 a month, which would pay off what was owed ... (2 pages)View decision -
Decision Reference DRN2992860
11 Mar 2016 Santander UK Plc UpheldInsurance (excluding PPI)Ms P complains about the sale of an income protection policy by Santander UK Plc.backgroundIn 2011, Ms P met with a Santander adviser as she wanted to take out life cover. At the same time, she agreed to take out an income protection policy. The income protection ... (3 pages)View decision -
Decision Reference DRN4795192
11 Mar 2016 Clydesdale Bank Plc Not upheldPayment protection insurance (PPI)Mr and Mrs W complain that Clydesdale Bank Plc (“Clydesdale”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy in 1998.They have told us they thought the insurance was compulsory, but that it did not cover their mortgage repayments when Mr W made a... (2 pages)View decision -
Decision Reference DRN4735142
11 Mar 2016 Decidebloom Limited Not upheldPayment protection insurance (PPI)Mr S says Decidebloom Limited (trading as Stoneacre) mis-sold him an insurance policy.backgroundIn 2008 Mr S took out a hire-purchase agreement to buy a car. At the same time he took out an insurance policy costing £24.93 a month, which would pay off what was owed on... (2 pages)View decision -
Decision Reference DRN9304825
11 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMrs H complains that Barclays Bank Plc mis-sold Additions, First Additions and Additions Active packaged bank accounts to her. She is represented by a claims management company (CMC).backgroundMrs H upgraded her fee free account to the Additions packaged bank accoun... (3 pages)View decision
