We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN0451025
11 Mar 2016 Bank of Scotland Plc UpheldBanking and creditMs N has complained that Bank of Scotland plc (trading as Halifax) mis-sold her a packaged bank account and that she’s had to pay additional overdraft charges as a result.backgroundMs N’s free current account with Halifax was upgraded to an Ultimate Reward Current... (2 pages)View decision -
Decision Reference DRN2033169
11 Mar 2016 Jelthat Limited UpheldPayment protection insurance (PPI)Mr W complains that Jelthat Limited (Jelthat) mis-sold a payment protection insurance (PPI) policy to him, when he bought a car on hire purchase (HP).backgroundIn October 2005 Mr W bought a car on HP through Jelthat, trading as Newport Mazda. He also bought a single pr... (3 pages)View decision -
Decision Reference DRN3896534
11 Mar 2016 QBE Insurance (Europe) Limited UpheldInsurance (excluding PPI)Mrs W has complained about QBE Insurance (Europe) Limited. She isn’t happy that it turned down a claim made under her pet insurance policy.The circumstances of this complaint are set out in my provisional decision issued in February 2016 as outlined below:backgroundMrs W... (2 pages)View decision -
Decision Reference DRN9624353
11 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss T says Bank of Scotland Plc (trading as Halifax) (“Halifax”) mis-sold her a mortgage payment protection insurance (“MPPI”) policy.backgroundThis complaint is about a monthly premium MPPI policy taken out with a mortgage in 2001. Miss T has another complaint with t... (2 pages)View decision -
Decision Reference DRN9298613
11 Mar 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr S says The Royal Bank of Scotland Plc (“RBS”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 1996. The policy was added to Mr S’s credit card account when he applied for the card ... (2 pages)View decision -
Decision Reference DRN6236714
11 Mar 2016 Capital One Homeowner Loans Limited Not upheldPayment protection insurance (PPI)Mr and Mrs T have complained about a payment protection insurance (“PPI”) policy sold to them alongside a secured loan in April 2003. They say that HFS Loans mis-sold the policy. HFS Loans is a former trading name of Capital One Homeowner Loans Limited. For ease,... (3 pages)View decision -
Decision Reference DRN1622533
11 Mar 2016 Amtrust International Underwriters Ltd Not upheldInsurance (excluding PPI)Mr P complains that Amtrust International Underwriters Ltd didn’t pay the full cost of repairs when he made a claim on his motor warranty.backgroundWhen Mr P’s car developed a fault he took it to the garage where he’d bought the car and the warranty (“Garage WC”). Th... (2 pages)View decision -
Decision Reference DRN4700760
11 Mar 2016 M.E.M Insurance Brokers Ltd Not upheldInsurance (excluding PPI)Mr B says that M.E.M Insurance Brokers Ltd (M.E.M) didn’t give him the right advice about a property insurance policy it arranged for him.backgroundMr B had used M.E.M for a number of years. In 2014 he was moving house and set up a buildings insurance policy for his... (2 pages)View decision -
Decision Reference DRN9052440
11 Mar 2016 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr S has complained that Barclays Bank Plc (Barclays) mis-sold him a payment protection insurance (PPI) policy. backgroundMr S took out a credit card with Barclays over the internet in 2007. At the same time he was sold a PPI policy. The policy was designed to provide c... (2 pages)View decision -
Decision Reference DRN1319847
11 Mar 2016 Swinton Group Ltd UpheldInsurance (excluding PPI)Mrs S has complained about Swinton Group Ltd. She isn’t happy about the way it dealt with a claim under her motor insurance policy.backgroundMrs S’s named driver was involved in a non-fault motoring accident. He called Swinton to tell them all about the incident. But... (2 pages)View decision
