We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN6160338
15 Jan 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMiss S has complained that The Royal Bank of Scotland Plc (RBS) mis-sold her a Royalties Gold packaged bank account in 2011. She pays a monthly fee for the account which offers several benefits.Miss S has used a claims management company (CMC) to bring her complaint t... (2 pages)View decision -
Decision Reference DRN7699734
15 Jan 2016 Admiral Insurance Company Limited UpheldInsurance (excluding PPI)Mr A’s complained about the problems he had with the repairs to his car after he claimed on his motor insurance policy with Admiral Insurance Company Limited. He’s also unhappy about the way Admiral handled things once he told them his car hadn’t been properly repair... (2 pages)View decision -
Decision Reference DRN8727020
15 Jan 2016 Marks & Spencer Financial Services plc Not upheldBanking and creditMr F complains that Marks & Spencer Financial Services Plc refuses to properly compensate him for putting incorrect information on his credit file.backgroundMr F was having temporary money troubles. He asked M&S to help him by reducing his loan repayments for thre... (2 pages)View decision -
Decision Reference DRN7745479
15 Jan 2016 National Westminster Bank Plc Not upheldBanking and creditMr G complains about the way National Westminster Bank Plc managed his accounts - in particular about delays in recording on his credit file that an outstanding debt had been settled and in paying an agreed compensation amount.background Mr G had some difficulty in main... (2 pages)View decision -
Decision Reference DRN6433575
15 Jan 2016 Secure Trust Bank Plc UpheldBanking and creditMr T complains that Secure Trust Bank Plc did not set up his standing order correctly. As a result he says he missed two payments to his credit card account with a third party finance provider who I’ll call “A”.backgroundSecure Trust agreed it was at fault and didn... (2 pages)View decision -
Decision Reference DRN4396242
15 Jan 2016 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr W says National Westminster Bank Plc (NatWest) mis-sold him a payment protection insurance policy (PPI).backgroundI issued my provisional decision on 9 December 2015, a copy extract of which is attached and forms part of this final decision. In my provisional decision,... (3 pages)View decision -
Decision Reference DRN9848148
15 Jan 2016 Barclays Bank Plc Not upheldPayment protection insurance (PPI)Mr C complains that he was mis-sold a payment protection insurance (PPI) policy by Barclays Bank Plc.backgroundMr C was sold PPI when he took out a loan with Barclays in July 1998. The cost of the PPI policy was added to Mr C’s loan account. Mr C was sold another... (2 pages)View decision -
Decision Reference DRN5866284
15 Jan 2016 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr E has complained that National Westminster Bank Plc gave him bad advice which meant he was unable to make a claim on his payment protection insurance (PPI). He is unhappy with the way NatWest has proposed compensating him.backgroundNatWest advised Mr E to cancel h... (3 pages)View decision -
Decision Reference DRN5159023
15 Jan 2016 TSB Bank plc UpheldBanking and creditMy final decision is that to settle this complaint, TSB Bank plc should pay Miss C £150 (including the £18 already paid), and send her some flowers by way of apology. Under the rules of the Financial Ombudsman Service, I’m required to ask Miss C either to accept or rej... (2 pages)View decision -
Decision Reference DRN0854435
15 Jan 2016 Phoenix Life Assurance Limited UpheldInvestment and pensionsMr C has complained that Phoenix Life Assurance Limited (Phoenix) won’t pay his pension benefits from his Section 32 plan at age 60.backgroundMr C was a member of his employer’s pension. In 1988, he transferred his pension benefits to a Section 32 plan with Phoenix.... (2 pages)View decision
