We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN9855026
15 Jan 2016 AIB Group (UK) Plc Not upheldPayment protection insurance (PPI)Miss B complains that AIB Group (UK) Plc (AIB) mis-sold payment protection insurance (PPI) to her, with a loan.backgroundI attach my provisional decision of 15 December 2015, which forms part of this final decision.In that provisional decision, I set out the backgro... (4 pages)View decision -
Decision Reference DRN6907197
15 Jan 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr D complained that he was mis-sold payment protection insurance (PPI) with a credit card with The Royal Bank of Scotland Plc (RBS).backgroundRBS agreed that Mr D was mis-sold PPI in relation to a card ending 2855 and it initially made him an offer of £64.75 in 2014... (2 pages)View decision -
Decision Reference DRN8384837
15 Jan 2016 Ashcourt Rowan Financial Planning Limited Not upheldInvestment and pensionsMrs C complains that she failed to receive advice from Ashcourt Rowan Financial Planning Limited (ARFP) in July 2011 as to how she could release a capital sum from her investments effectively. As a large part of her savings was held in an investment bond, she needed ... (2 pages)View decision -
Decision Reference DRN4686862
15 Jan 2016 TSB Bank plc Not upheldBanking and creditMr and Mrs M have complained that TSB Bank plc (TSB) mis-sold a Select packaged bank account to them. They paid a monthly fee for the account which offered several benefits.backgroundMr and Mrs M originally opened a free account with TSB in 1992. They upgraded to a ... (2 pages)View decision -
Decision Reference DRN7436630
15 Jan 2016 Experian Limited Not upheldBanking and creditMr K’s concerned that he can’t get the best deal in terms of energy costs and other credit because of poor service provided by Experian Limited. He says Experian wouldn’t tell him what information about his credit history it passed to an energy company. And Mr K’s ... (2 pages)View decision -
Decision Reference DRN9422087
15 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr P complained Barclays Bank plc (Barclays) didn’t give him enough notice before they closed his accounts. He wants compensation of £2500 for the distress and inconvenience he says he suffered and for his out of pocket expenses.backgroundUnder the accounts’ terms and co... (2 pages)View decision -
Decision Reference DRN8235843
15 Jan 2016 Nationwide Building Society UpheldBanking and creditMr M complains that Nationwide Building Society stopped him accessing his own money and because of this he was unable to invest the money and he lost out as a result.backgroundMr M says in March 2015 he tried to transfer some money from his Nationwide account to a... (3 pages)View decision -
Decision Reference DRN4535439
15 Jan 2016 Zurich Assurance Ltd UpheldInvestment and pensionsMiss T complains Zurich Assurance Ltd (Zurich) mis-sold her a convertible level-term assurance policy, claiming it was required by her mortgage provider. She says she had no need for this cover, and wouldn’t have taken it out if she’d knew it wasn’t compulsory.backgrou... (3 pages)View decision -
Decision Reference DRN3617772
15 Jan 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr B had a motor insurance policy with Advantage Insurance Company Limited. He says it provided him with poor service after he was involved in an accident. Mr B’s represented by Mr A. backgroundMr B’s car hit a parked vehicle on 28 March 2015. He admitted blame and s... (2 pages)View decision -
Decision Reference DRN2290421
15 Jan 2016 Legal & General Insurance Limited Not upheldInsurance (excluding PPI)Mr F and Ms P say Legal & General Insurance Limited (L&G) have unfairly declined their claim for accidental damage to their home.backgroundBoth parties know what’s happened during this claim, so I don’t need to go into a lot of detail. The crux of the ... (2 pages)View decision
