We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN6336300
11 Mar 2016 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mrs P has complained about The National Farmers’ Union Mutual Insurance Society Limited (NFU). She isn’t happy that it turned down a claim under her horse insurance policy.backgroundMrs P made a claim under her horse insurance policy. Her horse suffered right fore ligam... (2 pages)View decision -
Decision Reference DRN9624450
11 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank Plc mis-sold him packaged bank accounts in February 2000 and November 2008. He’s used a claims management company (CMC) to bring his complaint to us. backgroundMr D originally held a free account with Barclays. His account was upgrad... (2 pages)View decision -
Decision Reference DRN2675460
11 Mar 2016 Ageas Insurance Limited UpheldInsurance (excluding PPI)Mr D has complained about Ageas Insurance Limited’s handling of his claim made under an extended furniture warranty.backgroundMr D claimed for staining to the covers of a sofa and two chairs. Ageas initially attempted to clean some of the covers, but this was unsu... (2 pages)View decision -
Decision Reference DRN7627761
11 Mar 2016 PFP Wealth Planning LLP UpheldInvestment and pensionsMr M complains that he was given unsuitable advice by PFP Wealth Planning LLP (“PFP”) to open a SIPP.background Unhappy with PFP’s response to his complaint, Mr M referred it to this service. Our adjudicator considered it. She concluded the advice was unsuitable.Sh... (2 pages)View decision -
Decision Reference DRN7445324
11 Mar 2016 GMAC UK Plc UpheldBanking and creditMrs C complains that a car that was supplied to her under a conditional sale agreement with GMAC UK plc (trading as Vauxhall Finance) was not of satisfactory quality. She is being helped with her complaint by her uncle.backgroundA used car was supplied to Mrs C in A... (3 pages)View decision -
Decision Reference DRN4937671
11 Mar 2016 Clydesdale Financial Services Limited Not upheldBanking and creditMr H complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, has terminated his conditional sale agreement.backgroundA used car was supplied to Mr H in September 2013 under a conditional sale agreement with Barclays Partner Finance. Mr H... (2 pages)View decision -
Decision Reference DRN0082079
11 Mar 2016 Zurich Insurance PLC UpheldInsurance (excluding PPI)Mr R complains that Zurich Insurance PLC (Zurich) won’t pay his claim for damage caused to his property by a leaking roof.backgroundBoth parties know what’s happened in this complaint. In summary, Mr R doesn’t live in the insured property and says he hasn’t since he ... (3 pages)View decision -
Decision Reference DRN6435882
11 Mar 2016 The Co-operative Bank Plc Not upheldBanking and creditMr C and Ms C complain that The Co-operative Bank Plc no longer offer new mortgage products to borrowers who purchased with an Own Home scheme. They want the Co-op to “honour their commitment” to the scheme and allow them to benefit from its mortgage products until th... (2 pages)View decision -
Decision Reference DRN4864113
11 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Ms B complains about the way The Society of Lloyd’s has handled a claim made under her legal expenses policy. All references to Lloyd’s include its claims handlers.backgroundI issued a provisional decision on this complaint in February this year. An extract from tha... (2 pages)View decision -
Decision Reference DRN2730151
11 Mar 2016 Express Finance (Bromley) Limited UpheldBanking and creditMr H complains, via his representative, that Express Finance (Bromley) Limited (trading as Payday Express) was irresponsible to lend him money. backgroundMr H says he borrowed money from Payday Express in the form of short terms loans between 2012 and 2014. He was in f... (2 pages)View decision
