We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN5065042
11 Mar 2016 TSB Bank plc Not upheldBanking and creditMr H says TSB Bank plc ignored his instructions to cancel all direct debits on his account. It also reported his account as one month in arrears when it’d agreed to place his account ‘on hold’ for 30 days during the complaint investigation. He asks for a refund ... (2 pages)View decision -
Decision Reference DRN0912201
11 Mar 2016 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mr N has complained that Aviva Insurance Limited refused to pay his travel insurance claim.backgroundMr N has his policy as a benefit of his bank account. He became unwell on holiday and was diagnosed with a serious medical condition. He told Aviva he wanted to claim... (1 page)View decision -
Decision Reference DRN2346088
11 Mar 2016 Aviva Health UK Limited Not upheldInsurance (excluding PPI)Mr and Mrs B complain about Aviva Health UK Limited’s decision to turn down Mr B’s claim made under a private medical insurance policy.backgroundMr B held private medical insurance cover with another insurer and made a successful claim under it in early 2014 for... (3 pages)View decision -
Decision Reference DRN1561441
11 Mar 2016 MBNA Limited Not upheldPayment protection insurance (PPI)Mr B says MBNA Limited mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr B applied online for a credit card in 2001 and took out PPI at the same time. The policy cost 68p per £100 of the monthly outstanding balance. If Mr B became unemployed... (2 pages)View decision -
Decision Reference DRN6284229
11 Mar 2016 Legal & General Partnership Services Limited Not upheldBanking and creditThis complaint is about a mortgage arranged for Mr and Mrs G by an adviser connected with Legal & General Partnership Services Limited (“L&G”). Mr and Mrs G feel they weren’t given good advice. They’re particularly concerned about the suitability of the adviser’s... (2 pages)View decision -
Decision Reference DRN0758164
11 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMrs T complains that Barclays Bank PLC, trading as Barclaycard, hasn’t refunded money she’s paid for a mentoring programme. She doesn’t think the programme was of the standard she was told it would be. backgroundMrs T paid £4,987 to a third party for a mentoring and ... (2 pages)View decision -
Decision Reference DRN9258620
11 Mar 2016 Clydesdale Bank Plc Not upheldBanking and creditMiss C has complained that Clydesdale Bank Plc (Clydesdale) mis-sold a Signature packaged bank account to her in 2009. She paid a monthly fee for the account and received several benefits in return.backgroundI attach my provisional decision of 8 February 2016, which f... (3 pages)View decision -
Decision Reference DRN8860951
11 Mar 2016 Civil Service Healthcare Society Limited UpheldInsurance (excluding PPI)Miss G has complained that Civil Service Healthcare Society Limited (CSH) unfairly didn’t agree to pay her a cash benefit under her private medical insurance policy.backgroundMiss G was unfortunately diagnosed with cancer. She called CSH to discuss her possible claim fo... (2 pages)View decision -
Decision Reference DRN9164371
11 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMs X complains that Barclays Bank Plc mis-sold her three packaged bank accounts. She complains she wasn’t made aware that she could have a free account instead.backgroundMs X originally opened a free account with Barclays. Barclays doesn’t have detailed account record... (3 pages)View decision -
Decision Reference DRN1441744
11 Mar 2016 AIG Europe Limited Not upheldInsurance (excluding PPI)Mr F has complained that AIG Europe Limited turned down a claim for an accident under his Disabling Injuries Protection Plan. And that it won’t pay out under a Hospital Cash Plan, which it says was cancelled in 2006. backgroundMr F had the above two policies with a c... (2 pages)View decision
