We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN3791832
15 Jan 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr K complains that Advantage Insurance Company Limited has rejected the claim he made following the total loss of his car because it says he failed to disclose a speeding conviction when he renewed the policy in 2014.backgroundMr K’s car was written off in an acciden... (2 pages)View decision -
Decision Reference DRN7604500
15 Jan 2016 IGO4 Limited UpheldInsurance (excluding PPI)Ms O complains that IGO4 Limited didn’t process the renewal of her car insurance. This meant that she was driving without insurance for three months.background Ms O’s car insurance policy was due for renewal on 13 January 2015. On 18 December IGO4 wrote to Ms O quoting... (2 pages)View decision -
Decision Reference DRN0810596
15 Jan 2016 Right Choice Insurance Brokers Ltd Not upheldInsurance (excluding PPI)Mrs N complains that Right Choice Insurance Brokers Ltd cancelled her motor insurance policy without informing her. Mrs N was later charged with driving without insurance.background Mrs N paid her premiums by monthly direct debit on a finance plan. Her payment failed ... (2 pages)View decision -
Decision Reference DRN1053698
15 Jan 2016 Yorkshire Building Society Not upheldBanking and creditMr G complains that Yorkshire Building Society (trading as Norwich & Peterborough Building Society) (“N&P”) refuses to consider transferring buy to let mortgages he took out some years ago into joint names with his wife. To resolve this complaint Mr G says he want... (2 pages)View decision -
Decision Reference DRN7224217
15 Jan 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Mr and Mrs H complain that Society of Lloyd’s (SOL) reduced the settlement of their fire claim under their home insurance policy for underinsurance.backgroundMr and Mrs H had home insurance with SOL and made a claim when their home was damaged by a fire. The loss ... (2 pages)View decision -
Decision Reference DRN7485460
15 Jan 2016 NRAM plc Not upheldBanking and creditMr J complains that a mortgage with NRAM plc was mis-sold to him in 2007.background In 2007, after receiving advice from a mortgage broker, Mr J took out a mortgage with NRAM. On 11 June 2007 NRAM made an offer for a mortgage at 6.49% with a product fee of £1,995.00... (3 pages)View decision -
Decision Reference DRN5660882
15 Jan 2016 Yorkshire Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs C complain that Yorkshire Building Society, trading as Norwich and Peterborough Building Society (“Yorkshire”) mis-sold them a payment protection insurance (“PPI”) policy.backgroundOur adjudicator initially upheld the complaint, but Yorkshire provided some further... (2 pages)View decision -
Decision Reference DRN2664667
15 Jan 2016 Equilibrium Wealth Management Ltd UpheldInvestment and pensionsMr S’s complaint is about various advice he received from Equilibrium Wealth Management Ltd about his pension benefits over a number of years. Broadly, he thinks the advice was unsuitable and caused him loss.backgroundIn 2008 Equilibrium advised Mr S to transfer an ex... (4 pages)View decision -
Decision Reference DRN6355351
15 Jan 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr M complains that Bank of Scotland plc trading as Halifax (“Halifax”) mis-sold him a mortgage payment protection insurance (“MPPI”) policy. backgroundMr M applied for a mortgage in a branch in 2004.Our adjudicator looked at Mr M’s complaint and didn’t think it should ... (2 pages)View decision -
Decision Reference DRN6169299
15 Jan 2016 Bank of Ireland (UK) Plc UpheldBanking and creditMr and Mrs J complain about a delay by Bank of Ireland (UK) Plc (trading as Post Office Money) in putting money into a new account, and about an inadequate response to a complaint about that.backgroundMr and Mrs J applied for the new account online on Sunday 26 O... (3 pages)View decision
