We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN8675482
11 Mar 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Miss N says HSBC Bank Plc mis-sold her a payment protection insurance (PPI) policy.backgroundMiss N bought the policy in 2001 at the same time as taking out a loan. The loan included an amount to pay for the policy. Miss N says she took out the loan during a meeting. ... (2 pages)View decision -
Decision Reference DRN7978606
11 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Ms B has complained about Society of Lloyd’s refusal to fund a claim she made under her legal expenses policy and for the way it handled it. All references to Lloyd’s include its claims handlers.backgroundI issued a provisional decision on this complaint in February ... (3 pages)View decision -
Decision Reference DRN5116387
11 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Ms B complains about the way Society of Lloyd’s has handled a number of claims made under her legal expenses policy. All references to Lloyd’s include its claims handlers.backgroundI issued a provisional decision on this complaint in February this year. An extract ... (3 pages)View decision -
Decision Reference DRN2894817
11 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Ms B complains about the way Society of Lloyd’s (Lloyd’s) has handled a claim she made under her legal expenses policy. All references to Lloyd’s include its claims handlers.backgroundI issued a provisional decision on this complaint in February this year. An extract... (2 pages)View decision -
Decision Reference DRN0112616
11 Mar 2016 HSBC Bank plc Not upheldBanking and creditMr and Mrs B have complained that HSBC Bank Plc (“HSBC”) mis-sold a HSBC Plus (known as HSBC Advance since 2010) packaged bank account to them in 2006. They paid a monthly fee for the account and were offered several benefits in return.Mr and Mrs B have used a c... (3 pages)View decision -
Decision Reference DRN3064119
11 Mar 2016 Abbey Life Assurance Company Limited UpheldInvestment and pensionsMr Z doesn’t agree with the offer of redress from Abbey Life Assurance Company Limited for advice he received in 1990 to take out a ‘reviewable’ whole life policy.He’s represented by a claims management company (CMC) which said that Mr Z required life cover but not fro... (2 pages)View decision -
Decision Reference DRN5207212
11 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMrs S complains that she asked Barclays Bank Plc to make a CHAPS payment for just over £250,000 on 27 January 2016 but the payment wasn’t made until 2 February 2016. backgroundThe payment was for the purchase of a property and Mrs S wants to understand why this hap... (2 pages)View decision -
Decision Reference DRN8248322
11 Mar 2016 Advantage Finance Ltd Not upheldBanking and creditMr W has complained about the quality of a car he acquired on finance through Advantage Finance Ltd.Mr W has been represented in his complaint. But for clarity, I’ll refer to all submissions as having been made by him personally.backgroundMr W entered into a hire pur... (2 pages)View decision -
Decision Reference DRN1606783
11 Mar 2016 Countrywide Assured Plc Not upheldInvestment and pensionsMr T complains about the way redress has been calculated as a result of the mis-sale of a mortgage endowment policy. Countrywide Assured Plc is responsible for the sale.backgroundMr T brought his complaint to the business which upheld it. A calculation was carried ... (2 pages)View decision -
Decision Reference DRN5611346
11 Mar 2016 SW Funding plc UpheldInvestment and pensionsMiss G has complained about the delay caused by SW Funding plc (previously Scottish Widows plc) when transferring her NHS pension. The delay has resulted in Miss G now being unable to transfer her NHS pension to Scottish Widows because the law has changed.background... (3 pages)View decision
