We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN1847267
15 Jan 2016 Caledonian Consumer Finance Ltd UpheldBanking and creditMr G complains that Caledonian Consumer Finance Ltd (the business) is requiring him to repay the fixed sum loan he took out to pay for a training course even through changes to the training course location meant he was unable to complete his course. backgroundMr G enrol... (2 pages)View decision -
Decision Reference DRN8260157
15 Jan 2016 LeasePlan UK Limited UpheldBanking and creditMrs W, represented by Mr W, complains that LeasePlan UK Limited (trading as Network) did not make it clear that VAT would be added to the excess mileage charge. She also complains that she is being wrongly pursued for an outstanding payment. backgroundMrs W entered ... (2 pages)View decision -
Decision Reference DRN0601402
15 Jan 2016 Grove & Dean Ltd Not upheldInsurance (excluding PPI)Mr M has complained that Grove & Dean Ltd unfairly charged an administration fee when it cancelled a motor policy that Mr M was the named driver on. Mr M is being represented by Mr H, the main driver under the policy, in his complaint.backgroundMr M was a nam... (2 pages)View decision -
Decision Reference DRN5708502
15 Jan 2016 Aviva Life Services UK Limited Not upheldBanking and creditMrs W through her relative Mr C complains that Aviva Life Services UK Limited mis-sold an equity release policy to her and her late husband. They want a reduction of the amount due to Aviva and compensation.backgroundMr and Mrs W owned their home. They borrowed mon... (2 pages)View decision -
Decision Reference DRN4923282
14 Jan 2016 Capital One (Europe) plc UpheldPayment protection insurance (PPI)Mr M complains that Capital One (Europe) plc (Capital One) mis-sold him a monthly premium payment protection insurance (PPI) policy.backgroundThis complaint is about a credit card PPI policy taken out in 2000. Capital One says the policy was added to Mr M’s credit card... (2 pages)View decision -
Decision Reference DRN7821404
14 Jan 2016 Duncan Lawrie Limited Not upheldInvestment and pensionsMr and Mrs J complain that Duncan Lawrie Limited took trail commission on a bond they held when it took over the agency of the bond. Mr and Mrs J also say they were not made aware that the trail commission would be increased from 0.15% to 0.25%. backgroundIn 2004 ... (4 pages)View decision -
Decision Reference DRN7003559
14 Jan 2016 Tradex Insurance Company Limited Not upheldInsurance (excluding PPI)Mr W has complained that Tradex Insurance Company Limited failed to update the Motor Insurance Database (MID) to show that he had a commercial vehicle policy with it which caused him to lose earnings as a cab driver.backgroundMr W renewed his commercial vehicle insurance ... (2 pages)View decision -
Decision Reference DRN6740615
14 Jan 2016 Openwork Limited UpheldInvestment and pensionsMrs L’s complaint is about an appointed representative of Openwork Limited. She says she was badly advised. The complaint covers a number of matters relating to advice that led to an investment in a Growth Investment Fund held in two bonds.Mrs L’s complaint is made by h... (6 pages)View decision -
Decision Reference DRN8863651
14 Jan 2016 Ageas Retail Limited Not upheldInsurance (excluding PPI)Mr J is unhappy with the way his contents insurance policy was sold by Ageas Retail Limited (Ageas).backgroundI wrote my provisional decision on this case in December 2015. I’ve attached a copy which forms part of my final decision.Ageas hasn’t asked me to reconside... (4 pages)View decision -
Decision Reference DRN0470336
14 Jan 2016 Inter Partner Assistance SA Not upheldInsurance (excluding PPI)Mr G has complained that Inter Partner Assistance SA refused to pay his medical expenses claim under his travel insurance policy. backgroundMr G became poorly on holiday and told IPA he wanted to make a claim. Mr G said he couldn’t return to the UK when he’d planned ... (2 pages)View decision
