We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN5841964
14 Jan 2016 HSBC Bank plc Not upheldPayment protection insurance (PPI)Mr M complains that HSBC Bank Plc (‘HSBC’), mis-sold him a mortgage payment protection insurance (“PPI”) policy in 1999. The policy was cancelled in 2007 when the mortgage was redeemed.backgroundThe complaint was looked at by an adjudicator who didn’t think that Mr ... (2 pages)View decision -
Decision Reference DRN1689667
14 Jan 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr D complained that he was mis-sold payment protection insurance (PPI) with a credit card with Royal Bank of Scotland Plc (RBS).backgroundRBS agreed that Mr D was mis-sold PPI and it made him an offer of £599.09 in 2014.Mr D didn’t agree with the offer because he ... (2 pages)View decision -
Decision Reference DRN1120333
14 Jan 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr D complained that he was mis-sold payment protection insurance (PPI) with a credit card with The Royal Bank of Scotland Plc (RBS).backgroundRBS agreed that Mr D was mis-sold PPI in relation to a card ending 2307 and it initially made him an offer of £11.26 in 2014... (2 pages)View decision -
Decision Reference DRN9257671
14 Jan 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr and Mrs P complain that they were mis-sold a payment protection insurance (“PPI”) policy by Nationwide Building Society (“Nationwide”) when they took out a mortgage.backgroundI set out the full background to this case in my provisional decision which I issued in Dece... (3 pages)View decision -
Decision Reference DRN4483355
14 Jan 2016 MacKie Motors (Brechin) Ltd UpheldPayment protection insurance (PPI)Mr M complained that he was mis-sold a payment protection insurance (PPI) policy with a car loan by MacKie Motors (Brechin) Ltd, trading as Mackie Motors (Arbroath) (“MacKie”).backgroundMr M bought the PPI policy in March 2008 with a car loan. Mr M told us that t... (2 pages)View decision -
Decision Reference DRN0716180
14 Jan 2016 Aviva Investors UK funds Limited Not upheldInvestment and pensionsMr G has complained about the performance and the management by Aviva Investors UK funds Limited of his investment in the Global Equity Income Fund. He believes the fund has been mismanaged and has been influenced by ‘profiteering, mismanagement and excess charges’. b... (2 pages)View decision -
Decision Reference DRN5353360
14 Jan 2016 Critchleys UpheldInvestment and pensionsMr W has complained that Critchleys provided inappropriate advice to him to transfer his existing occupational pension scheme (OPS) benefits to a personal pension plan (PPP).backgroundIn December 2002 Critchleys arranged for a transfer value analysis to be carried out on... (2 pages)View decision -
Decision Reference DRN9228345
14 Jan 2016 Ulster Bank Ltd UpheldBanking and creditMr and Mrs D complain they were mis-sold a fixed rate loan by Ulster Bank Ltd in May 2008. They also complain there was a hidden swap agreement in place that they weren’t aware of.backgroundMr and Mrs D are trading as a partnership. In April 2008 they were looking to b... (4 pages)View decision -
Decision Reference DRN4848767
14 Jan 2016 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Miss P complains that the cost of her Aviva Insurance Limited commercial property insurance increased by over £900. backgroundMiss P owns four properties which she rents to tenants. She took out a commercial property insurance policy – through a broker - with Aviva in... (2 pages)View decision -
Decision Reference DRN7453094
14 Jan 2016 Barclays Bank Plc Not upheldInvestment and pensionsMr J complains Barclays Bank Plc (Barclays) mis-sold him a stocks and shares investment ISA, the advisor telling him his money was going into a savings account. He also says Barclays didn’t send him the promised statements. backgroundAn adjudicator at this service didn’t... (2 pages)View decision
