We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN7190555
11 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This complaint is about a Total Mortgage Protection Plan (TMPP) policy. This type of policy typically included an element of mortgage protection together with life and critical illness cover. Mr and Mrs M say Bank of Scotland plc, trading as Halifax, mis-sold them th... (3 pages)View decision -
Decision Reference DRN1612478
11 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMiss V complained that Barclays Bank Plc mis-sold her a packaged bank account in July 2008.backgroundThe background to this complaint was set out in my provisional decision dated February 2016. An extract from this is attached and forms part of this final decision, s... (3 pages)View decision -
Decision Reference DRN7488574
11 Mar 2016 Bourne Leisure Limited Not upheldBanking and creditMr and Mrs J complain that Mrs J’s signature on a hire-purchase agreement is forged. The agreement was arranged by Bourne Leisure Limited.backgroundIn June 2013, Mr and Mrs J agreed to buy a caravan from Bourne Leisure. They paid a deposit of £4,400 to reserve the... (4 pages)View decision -
Decision Reference DRN1703600
11 Mar 2016 American Express Services Europe Limited Not upheldBanking and creditMr L complains about the customer service that he has received from American Express Services Europe Limited in connection with some fraudulent payments that were made from his account. He is being helped with his complaint by his wife.backgroundMr L’s American Expr... (2 pages)View decision -
Decision Reference DRN3558264
11 Mar 2016 Tesco Personal Finance PLC Not upheldBanking and creditMrs D complains that Tesco Personal Finance plc, trading as Tesco Bank, won’t refund to her all of the costs that she had to pay when her party missed a connecting flight. Her complaint is made against Tesco Bank under section 75 of the Consumer Credit Act 1974. backg... (2 pages)View decision -
Decision Reference DRN0457918
11 Mar 2016 National Westminster Bank Plc Not upheldBanking and creditMr M complains that National Westminster Bank Plc won’t refund to him the money that he paid to a nanny agency. His complaint is made against NatWest under section 75 of the Consumer Credit Act 1974. backgroundMr M used his NatWest credit card to make a payment to a... (2 pages)View decision -
Decision Reference DRN7212145
11 Mar 2016 NewDay Ltd Not upheldBanking and creditMr M complains that NewDay Limited won’t refund to him the money that he paid for some flights. His complaint is made against NewDay under section 75 of the Consumer Credit Act 1974. backgroundMr M used a credit card provided by NewDay to pay £347.70 for some flights... (2 pages)View decision -
Decision Reference DRN3336064
11 Mar 2016 Lloyds Bank PLC Not upheldBanking and creditMiss F has complained that she was mis-sold a packaged bank account by Lloyds Bank PLC (“Lloyds”).backgroundMiss F opened a Silver Vantage packaged account with Lloyds in July 2009. She says that this was the only option given to her and that she was told she neede... (2 pages)View decision -
Decision Reference DRN6637104
11 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss O is unhappy with the compensation she’s received from Lloyds Bank PLC (Lloyds) in relation to mis-sold payment protection insurance (PPI).backgroundMiss O complained to Lloyds that she was mis-sold PPI with a loan she took out in September 2000. Lloyds looked int... (2 pages)View decision -
Decision Reference DRN8214850
11 Mar 2016 Zurich Assurance Ltd Not upheldInvestment and pensionsMrs M complains she was mis-sold a whole of life policy by Zurich Assurance Ltd. She says she wasn’t made aware of the Guaranteed Insurability option (GIO). She thought the policy was index-linked. She wasn’t aware of the requirement to notify Zurich in order to in... (4 pages)View decision
