We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN2127209
14 Jan 2016 Pearson Jones Plc Not upheldInvestment and pensionsMr R has complained that Pearson Jones Plc (“Pearson”) did not serve his best interests as, when advice was provided with advice about his pensions. Mr R has said that the charges involved were understated more than once and inappropriate investments and products were ... (3 pages)View decision -
Decision Reference DRN2682052
14 Jan 2016 Beta 2 Limited UpheldInvestment and pensionsMs P complains about the forex trading account she opened with Beta 2. She says that the account was not suitable for her.To resolve the complaint Ms P would like the losses she incurred to be repaid. backgroundAn adjudicator considered the complaint and recomme... (4 pages)View decision -
Decision Reference DRN0675535
14 Jan 2016 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mr B complains that Advantage Insurance Company Limited mishandled a claim on his motor insurance policy.background Mr B and a third party were in a head-on collision on a narrow stretch of road in poor weather. Mr B complained after his insurer said he was at fault.The... (2 pages)View decision -
Decision Reference DRN1392213
14 Jan 2016 Pearson Jones Plc Not upheldInvestment and pensionsMr L complains that Pearson Jones Plc (“Pearson”) did not serve his best interests when giving him pension advice. Mr L says that the charges were understated more than once and inappropriate investments and products were recommended.backgroundPearson advised Mr L to tr... (2 pages)View decision -
Decision Reference DRN9719905
14 Jan 2016 Bank of Ireland (UK) Plc UpheldBanking and creditMr M complains about the actions taken by Bank of Ireland (UK) Plc when it tried to recover money it had wrongly transferred to his account.backgroundIn March 2014, Bank of Ireland wrongly credited over £3,000 to Mr M’s account. Mr M knew that he was due a large pay... (2 pages)View decision -
Decision Reference DRN8688160
14 Jan 2016 Bank of Scotland Plc UpheldInvestment and pensionsMr D, who is represented by an independent financial advisor (IFA), complains that he received an unforeseen tax bill after he surrendered his Personal Investment Plan (PIP) which he had taken out with Bank of Scotland plc. backgroundIn May 2006 Mr D met with a BoS... (2 pages)View decision -
Decision Reference DRN4415027
14 Jan 2016 JELF Financial Planning Ltd Not upheldInvestment and pensionsMrs H has complained about commissions paid to Jelf Financial Planning Limited (Jelf) from 2006 to 2012. She has also complained that the advice to “tie her in” to an offshore bond with her Self-Invested Personal Pension (SIPP) meant she had to disinvest the proceeds i... (2 pages)View decision -
Decision Reference DRN1798554
14 Jan 2016 Bank of Scotland Plc UpheldInsurance (excluding PPI)Mr and Mrs D have complained that Bank of Scotland (BOS) mis-sold a home insurance policy to them when they took out their mortgage. They feel they’ve been paying too much for their cover as a result ever since.backgroundMr and Mrs D arranged a mortgage in 1987 using ... (2 pages)View decision -
Decision Reference DRN1462126
14 Jan 2016 Europaische Reiseversicherung AG UpheldInsurance (excluding PPI)Ms M complains that Europaische Reiseversicherung AG mishandled her claim on her travel insurance.backgroundMs M lives in the United Kingdom. She was due in another European country to give an evening talk and then do a full day’s teaching. She was booked on the short ... (2 pages)View decision -
Decision Reference DRN4763278
14 Jan 2016 Casheuronet UK LLC Not upheldBanking and creditMr P complains about the way Casheuronet UK LLC (trading as Pounds to Pocket) has dealt with him. backgroundMr P took out a payday loan with Pounds to Pocket. He’s unhappy that it didn’t respond at first to his requests for a payment plan. He also says it later didn’t ... (2 pages)View decision
