We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN8409136
11 Mar 2016 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Mr and Mrs H don’t think that the compensation Allianz Insurance Plc (Allianz) has offered them for the way it dealt with their claim is enough for all the trouble they’ve had.background I issued a provisional decision on this complaint last month. A copy is atta... (3 pages)View decision -
Decision Reference DRN8309060
11 Mar 2016 Lloyds Bank General Insurance Limited Not upheldInsurance (excluding PPI)Mr C complains that Lloyds Bank General Insurance Limited (Lloyds) won’t meet the claim he made under his home insurance for damage caused by arson at his house.backgroundBoth parties know what’s happened in this complaint so I won’t go into much detail. The crux... (2 pages)View decision -
Decision Reference DRN1062037
11 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R says Lloyds Bank PLC mis-sold him a payment protection insurance (PPI) policy.backgroundMr R bought a single premium PPI policy in December 2002 at the same time as taking out a personal loan. The loan and policy were sold during a branch meeting.Mr R has made ... (2 pages)View decision -
Decision Reference DRN0599380
11 Mar 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr P complains that Liverpool Victoria Insurance Company Limited (“LV”) didn’t cover all his costs when he made a claim on the specialist motor insurance policy he had for his camper van. He’s also unhappy about delays in the claims process.background Mr P was in an... (2 pages)View decision -
Decision Reference DRN9825669
11 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Miss S complains that U K Insurance Limited (“UKI”) didn’t deal properly with a claim she made on her motor insurance policy. Miss S says she was given poor service and that UKI caused unnecessary delays throughout the claims process.backgroundMiss S’s car was damaged ... (2 pages)View decision -
Decision Reference DRN4816248
11 Mar 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs W complain that Royal Bank of Scotland plc took too long to transfer some money. Also the customer service was poor. They would like compensation for lost interest, costs and stress.our initial conclusionsOur adjudicator didn’t uphold the complaint. She felt th... (2 pages)View decision -
Decision Reference DRN0577799
11 Mar 2016 Capital One (Europe) plc UpheldBanking and creditMs J complained about the way Capital One (Europe) plc handled her request to consider writing off her debt.background Ms J had a debt with Capital One, on which she’d been paying £10 month. In September 2015, she wrote to ask for her debt to be written off, or for... (3 pages)View decision -
Decision Reference DRN0250621
11 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that Bank of Scotland plc trading as Halifax (“Halifax”) treated them unfairly in refusing to freeze the interest on their mortgage, not answering their letters, and asking for payment. They want the interest frozen.backgroundMr and Mrs G had a... (2 pages)View decision -
Decision Reference DRN3340251
11 Mar 2016 Gateway 2 Finance Limited Not upheldBanking and creditMr and Mrs M complain that Gateway 2 Finance Limited unfairly and unreasonably delayed their application for a secured loan. They want compensation.backgroundMr and Mrs M wanted to borrow money secured against their property. Their adviser approached Gateway. After carryi... (2 pages)View decision -
Decision Reference DRN2495957
11 Mar 2016 Nationwide Building Society Not upheldPayment protection insurance (PPI)Mr L says Nationwide Building Society mis-sold him a payment protection insurance (PPI) policy.backgroundMr L bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy.Mr L has told us the sale took place in ... (2 pages)View decision
