We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN9099847
14 Jan 2016 The Royal Bank of Scotland Plc Not upheldInsurance (excluding PPI)Mr G complains about the sale of an income protection policy by The Royal Bank of Scotland Plc (RBS). He says he was pressurised into taking out the policy and didn’t need it.our initial conclusionsOur adjudicator didn’t uphold the complaint. She thought the evidence... (2 pages)View decision -
Decision Reference DRN6373946
14 Jan 2016 Tutton Burnell & Co UpheldInsurance (excluding PPI)Mr K is unhappy with the legal expenses policy arranged for him through his brokers, Tutton Burnell & Co (‘Tutton Burnell’). backgroundMr K is a landlord who purchased what he believed to be legal expenses cover to protect himself against legal problems with his tenan... (2 pages)View decision -
Decision Reference DRN3583321
14 Jan 2016 Yorkshire Building Society Not upheldInvestment and pensionsMr S’s complaint about Yorkshire Building Society (‘YBS’) concerns structured investments. He says the compensation YBS paid isn’t enough and doesn’t reflect the returns he could have earned if he’d invested elsewhere.backgroundMr S invested in structured investments with Y... (2 pages)View decision -
Decision Reference DRN4242079
14 Jan 2016 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsurance (excluding PPI)Mr W complains that The National Farmers’ Union Mutual Insurance Society Limited ("NFU")has: voided his motor insurance policy (that is declared it cancelled and of no effect from when it was first taken out in November 2012) because of financial information ... (4 pages)View decision -
Decision Reference DRN6300610
14 Jan 2016 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr M is unhappy that Prudential Assurance Company Limited withdrew their offer of an extended hiatus for payments to his pension plan. Prudential made Mr M’s plan “paid up” as he couldn’t make good payment arrears. background Mr M took a payment hiatus on his plan bet... (3 pages)View decision -
Decision Reference DRN9085710
14 Jan 2016 Post Office Ltd Not upheldBanking and creditMr S complains that Post Office Ltd sent foreign currency he had ordered to his home address on the wrong day. As a result, the money has gone missing.backgroundOn 30 April 2015, Mr S ordered £1,500 worth of a foreign currency to be sent to his home address. He ch... (2 pages)View decision -
Decision Reference DRN9473791
14 Jan 2016 Zurich Advice Network Limited Not upheldInvestment and pensionsMr H complains that Zurich Advice Network Limited sold him a mortgage protection plan that he didn’t need. backgroundIn 2004, Zurich arranged a mortgage for Mr H. He initially applied for a residential repayment mortgage and a protection plan to match the details of t... (3 pages)View decision -
Decision Reference DRN0061580
14 Jan 2016 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs M complain that Nationwide Building Society (“Nationwide”) mis-sold thempayment protection insurance (“PPI”).backgroundI issued a provisional decision on this complaint in December 2015. A copy of that decision is annexed to this final decision and forms part ... (6 pages)View decision -
Decision Reference DRN6800283
14 Jan 2016 Santander UK Plc UpheldPayment protection insurance (PPI)Mr M says that Santander UK Plc (Santander), trading as Alliance and Leicester, mis-sold him payment protection insurance (PPI) when he took out a personal loan.backgroundMr M applied for a personal loan in 2008. At the same time he was sold a single premium PPI which... (2 pages)View decision -
Decision Reference DRN1913775
14 Jan 2016 AXA Insurance UK Plc Not upheldPayment protection insurance (PPI)Ms D complains that AXA Insurance UK Plc (“AXA”) mis-sold her a regular (monthly) premium payment protection insurance (“PPI”) policy in 2002.backgroundMs D is represented by a third party.Our adjudicator didn’t uphold this complaint. Ms D disagreed with this view and asked... (2 pages)View decision
