We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN6030511
11 Mar 2016 Nationwide Building Society UpheldBanking and creditMrs H complains that Nationwide Building Society recorded her credit history incorrectly. This meant she was unable to obtain credit and her husband had to take out loans on less favourable terms. Mrs H also complains that the incorrect entry in her credit history als... (2 pages)View decision -
Decision Reference DRN1484606
11 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that Bank of Scotland plc (trading as Halifax) didn’t give them a cashback for which they were eligible. They also complain about fees that Halifax charged including an early repayment charge (ERC). And that Halifax forced them to use a solicitors f... (3 pages)View decision -
Decision Reference DRN0984352
11 Mar 2016 Liverpool Victoria Insurance Company Limited Not upheldInsurance (excluding PPI)Mr H is unhappy that his car insurance provider Liverpool Victoria Insurance Company Limited (LV) won’t cover the cost of repairing his car following work completed by the car’s main dealer. backgroundIn 2011 Mr H contacted LV about problems he was experiencing with ... (2 pages)View decision -
Decision Reference DRN5117878
11 Mar 2016 Amtrust Europe Limited UpheldInsurance (excluding PPI)Miss W has complained about Amtrust Europe Limited’s handling of her building warranty claim made to it in respect of a flat she owns but rents out.backgroundDamp was found in the en-suite bathroom, the developer didn’t resolve it. Miss W contacted Amtrust and it d... (2 pages)View decision -
Decision Reference DRN4875034
11 Mar 2016 HSBC Bank plc Not upheldBanking and creditMr F complains that HSBC Bank Plc allowed him to go overdrawn on his current account when he had no overdraft agreed. He says the charges for the overdraft have been wrongly applied and should be refunded in full.backgroundMr F has a current account with HSBC. Betwee... (2 pages)View decision -
Decision Reference DRN6226500
11 Mar 2016 Santander UK Plc Not upheldBanking and creditMiss L complains that Santander UK plc mis-sold her a student account which has resulted in a default being registered on her credit file.backgroundMiss L applied for a student account with Santander in July 2012. She says she wasn’t told the account had to receive reg... (3 pages)View decision -
Decision Reference DRN7493480
11 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R says Lloyds Bank PLC mis-sold him a payment protection insurance (PPI) policy.backgroundMr R bought a single premium PPI policy in June 2000 at the same time as taking out a personal loan. The loan and policy were sold during a branch meeting.Mr R believes Llo... (2 pages)View decision -
Decision Reference DRN5214829
11 Mar 2016 Aviva Insurance Limited Not upheldInsurance (excluding PPI)Mrs P has complained on behalf of the estate of her late husband Mr P about the decision by Aviva Insurance Limited to decline a claim under his personal accident policy.backgroundIn February 2015 Mr P fell over in his garden. Mrs P called an ambulance and he wa... (2 pages)View decision -
Decision Reference DRN7943466
11 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Ms B complains about the way Society of Lloyd’s has handled a number of claims made under her legal expenses policy. She’s also not happy her legal expenses cover was not renewed last year. All references to Lloyd’s include its claims handlers.backgroundI issued a ... (4 pages)View decision -
Decision Reference DRN3406783
11 Mar 2016 The Society of Lloyd's Not upheldInsurance (excluding PPI)Ms B complains about the way Society of Lloyd’s has handled a number of claims she’s made under her legal expenses policy. All references to Lloyd’s include its claims handlers.backgroundI issued a provisional decision on this complaint in February this year. An extr... (3 pages)View decision
