We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381195 results
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Decision Reference DRN2310892
10 Mar 2016 The Equine and Livestock Insurance Company Limited Not upheldInsurance (excluding PPI)Mr S complains The Equine and Livestock Insurance Company Limited (‘E&L’) has increased the premium and excess on his pet insurance policy. backgroundIn 2012 Mr S took ‘lifetime’ pet insurance with E&L, which covers ongoing conditions. In 2013/14 he had some... (2 pages)View decision -
Decision Reference DRN3096889
10 Mar 2016 Allianz Insurance Plc Not upheldInsurance (excluding PPI)Ms W complains that Allianz Insurance Plc mis-sold her a pet insurance policy. It didn’t tell her that her cat’s dental treatment wouldn’t be covered even though she told it about his dental problem. backgroundIn November 2014 Ms W adopted a cat. She saw a vet who r... (4 pages)View decision -
Decision Reference DRN0608857
10 Mar 2016 Cheltenham & Gloucester plc Not upheldPayment protection insurance (PPI)This complaint is about regular premium mortgage payment protection insurance (MPPI). Mrs and Dr M say Cheltenham & Gloucester plc (C&G) mis-sold them this policy.backgroundMrs and Dr M took out a mortgage with C&G and they also bought an MPPI policy in... (2 pages)View decision -
Decision Reference DRN3124980
10 Mar 2016 Clydesdale Bank Plc Not upheldBanking and creditMr and Mrs M have complained that Clydesdale Bank Plc mis-sold a Signature packaged bank account to them in 2010. They paid a monthly fee for the account which offered several benefits in return.Mr and Mrs M have used a claims management company (CMC) to bring their ... (2 pages)View decision -
Decision Reference DRN0767285
10 Mar 2016 Zurich Insurance PLC UpheldInsurance (excluding PPI)Mr and Mrs H are unhappy that Zurich Insurance PLC has declined to pay a claim for malicious damage under their buildings and contents insurance for Landlords policy.backgroundIn October 2014 Mr and Mrs H had to evict a tenant and her family from their let property... (2 pages)View decision -
Decision Reference DRN4394382
10 Mar 2016 Nationwide Building Society UpheldPayment protection insurance (PPI)Mr and Mrs B say Nationwide Building Society (at the time Portman Building Society) mis- sold them a mortgage payment protection insurance (MPPI) policy.backgroundThis complaint is about a regular premium MPPI policy taken out with a further advance on a mortgage in ... (2 pages)View decision -
Decision Reference DRN6641789
10 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs S say Bank of Scotland plc (trading as “Halifax”) mis-sold them a payment protection insurance (PPI) policy.backgroundThis complaint is about a regular premium PPI policy taken out with a loan in June 2000. The loan was paid off in June 2002. The loan was f... (2 pages)View decision -
Decision Reference DRN0448067
10 Mar 2016 The Co-operative Bank Plc Not upheldPayment protection insurance (PPI)Miss P complains that The Co-operative Bank Plc (“The Co-op”) mis-sold her a payment protection insurance (“PPI”) policy in 2002.Miss P is represented by a third party. backgroundThis policy covered Miss P’s monthly mortgage repayments if she was unable to work becau... (2 pages)View decision -
Decision Reference DRN1583838
10 Mar 2016 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr and Mrs M complain that Bank of Scotland plc, trading as Halifax (“Halifax”)mis-sold them a total mortgage protection plan (“TMPP”) policy in 2008. Mr and Mrs M are represented by a third party.backgroundAlthough the mortgage was in joint names, the TMPP covered ... (2 pages)View decision -
Decision Reference DRN1530865
10 Mar 2016 GE Money Home Lending Limited Not upheldPayment protection insurance (PPI)Mr and Mrs W complain that GE Money Home Lending Limited (GE) mis-sold them a regular premium payment protection insurance (PPI) policy.backgroundDuring a meeting with GE in 2007 Mr and Mrs W applied for additional borrowing on their mortgage. At the same time they were... (3 pages)View decision
