We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN1530865
10 Mar 2016 GE Money Home Lending Limited Not upheldPayment protection insurance (PPI)Mr and Mrs W complain that GE Money Home Lending Limited (GE) mis-sold them a regular premium payment protection insurance (PPI) policy.backgroundDuring a meeting with GE in 2007 Mr and Mrs W applied for additional borrowing on their mortgage. At the same time they were... (3 pages)View decision -
Decision Reference DRN9284807
10 Mar 2016 Barclays Bank Plc Not upheldBanking and creditMrs H complains that Barclays Bank Plc won’t remove her name from a joint account she had with her ex-husband. backgroundI set out the background to this complaint and my initial findings in my provisional decision, a copy of which is attached and forms part of my ... (3 pages)View decision -
Decision Reference DRN6548053
10 Mar 2016 Sesame Limited UpheldInvestment and pensionsMr H has complained through a claims management company (CMC) about advice he received from Sesame Limited in 2001 to take out an Individual Savings Account (ISA) and transfer funds from a Personal Equity Plan (PEP) to another ISA. His CMC has said that: Mr H ’s... (4 pages)View decision -
Decision Reference DRN7730907
10 Mar 2016 Volkswagen Financial Services (UK) Limited UpheldBanking and creditMs B complains that a car she acquired through a hire purchase agreement with Volkswagen Financial Services (UK) Limited (VWFS) is of unsatisfactory quality. Her representative, Mr M, assists Ms B. backgroundMs B acquired a new car via hire purchase for £36,737 at the e... (4 pages)View decision -
Decision Reference DRN5340984
10 Mar 2016 Royal & Sun Alliance Insurance Plc Not upheldInsurance (excluding PPI)Mr M had buildings insurance with Royal & Sun Alliance Insurance Plc (RSA). He has complained about RSA’s decision to decline his claim for damage to his boat moorings and patio.backgroundMr M claimed under his buildings policy when his boat moorings and patio wer... (2 pages)View decision -
Decision Reference DRN2300820
10 Mar 2016 Toyota Financial Services (UK) Plc UpheldBanking and creditMr Z has complained about the quality of a car he acquired on finance through Toyota Financial Services (UK) Plc.background Mr Z entered into a finance agreement with Toyota Financial Services for a car. But he’s explained there were a number of faults with it, one o... (2 pages)View decision -
Decision Reference DRN3151550
10 Mar 2016 National House-Building Council Not upheldInsurance (excluding PPI)Mr G complains about National House-Building Council’s (“NHBC”) handling of his building warranty claim. BackgroundMr G contracted with a builder to build his new home. The home was completed in February 2002. NHBC issued its Buildmark building warranty around the same tim... (5 pages)View decision -
Decision Reference DRN9429249
10 Mar 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)Mr L is unhappy that UK Insurance Limited won’t pay his claim under his home insurance for damage to his roof and internal damage following storms. backgroundMr L made two claims on his home insurance, in February and December 2015. As a result of the first claim UKI... (2 pages)View decision -
Decision Reference DRN3044771
10 Mar 2016 National Westminster Bank Plc Not upheldBanking and creditMr A complains that he was mis-sold two packaged bank accounts by National Westminster Bank Plc (NatWest). backgroundMr A had two packaged accounts called “Advantage Gold” which were sold to him in 1997 and 2009. Both accounts came with a range of benefits in exchange fo... (2 pages)View decision -
Decision Reference DRN0515150
10 Mar 2016 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mrs T is unhappy with the offer she got from Capital One (Europe) plc (Capital One) to sort out her complaint about payment protection insurance (PPI). Capital One used the compensation to reduce what Mrs T owes them, but Mrs T would like the money to be paid to her.... (2 pages)View decision
