We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
-
Decision Reference DRN7621316
14 Jan 2016 Acromas Insurance Company Limited Not upheldInsurance (excluding PPI)Mr and Mrs M complain about Acromas Insurance Company Limited’s decision to decline their legal expenses insurance claim. They are also unhappy about delays dealing with their property damage claim.background I issued a provisional decision on this complaint in December ... (4 pages)View decision -
Decision Reference DRN5399537
14 Jan 2016 K D Meadows & Associates Not upheldInsurance (excluding PPI)Mr and Mrs J are unhappy with the service they received from K D Meadows & Associates (KDM). They believe that the property they own shouldn’t have been insured in the way it was. backgroundMr and Mrs J bought a leasehold property some years ago. They have change... (2 pages)View decision -
Decision Reference DRN2883543
14 Jan 2016 UK Insurance Limited Not upheldInsurance (excluding PPI)UK Insurance Limited (UKI) declined Mr J and Mrs N’s commercial property insurance claim.backgroundMr J and Mrs N claimed under their business insurance policy for some business equipment which broke down. An engineer said the equipment was very old and that the problem... (1 page)View decision -
Decision Reference DRN5264317
14 Jan 2016 Friends Life and Pensions Limited Not upheldInvestment and pensionsMr D has complained that his monthly annuity payment is delayed, if the due date falls on a weekend or Bank Holiday. He’d like Friends Life and Pensions Limited to move the due date forward to compensate on these occasions.backgroundMr D banks with a private bank, whic... (3 pages)View decision -
Decision Reference DRN8708551
14 Jan 2016 QBE Insurance (Europe) Limited UpheldInsurance (excluding PPI)Mrs I complains QBE Insurance (Europe) Limited only paid part of her insurance claim.background Mrs I’s cat had nasal problems so she took it to the vet. After an investigation, a retained tooth was found in the nasal cavity. The cat was referred to a dental v... (2 pages)View decision -
Decision Reference DRN3864831
14 Jan 2016 National Westminster Bank Plc Not upheldBanking and creditC, a limited company, complains about how National Westminster Bank Plc handled matters when switching its bank account to another bank, B. Mr F brings this complaint for C.backgroundC applied to switch its bank account to B in February 2015. And it’s unhappy with... (2 pages)View decision -
Decision Reference DRN3234750
14 Jan 2016 Plus500UK Ltd UpheldInvestment and pensionsMr D’s complains that Plus500UK Ltd allowed him to trade on his account from the USA, andthat he was unable to withdraw funds from the account for a period of time. background Mr D opened an account with Plus500 in January 2015. He traded the account for a number of mon... (2 pages)View decision -
Decision Reference DRN6662053
14 Jan 2016 Bank of Scotland Plc Not upheldBanking and creditMr R is unhappy Bank of Scotland plc (trading as Halifax) suggested he take out an overdraft - he thinks a loan would have been better. And he doesn’t think he then got clear information from it showing his account was overdrawn. So he carried on spending as he th... (2 pages)View decision -
Decision Reference DRN2692701
14 Jan 2016 Barclays Bank Plc UpheldBanking and creditMr W has complained that Barclays Bank plc (“Barclays”) mis-sold him an Additions packaged bank account in 2006. He paid a monthly fee for the account which included some benefits.backgroundMr W also complained about the sale of an Additions account that took place i... (3 pages)View decision -
Decision Reference DRN9209233
14 Jan 2016 Plus500UK Ltd Not upheldInvestment and pensionsMr J has complained about a CFD on-line trading account set up with Plus500UK Ltd. He considers that the firm manipulated trades that he had placed and encouraged him to deposit more money making his trades higher risk. He is unable to access his account and wants ... (2 pages)View decision
